restaurants request you adhere to an appropriate dress code e.g. no swimwear. Most evenings on board have a smart casual dress code, so you can feel relaxed and comfortable whilst enjoying your dinner. For men, a pair of trousers, chinos or smart dark jeans, coupled with a polo shirt or shirt is perfectly acceptable. Some guests prefer to wear a jacket or tie which is also fine. Ladies’ wear may range from tailored trouser suits and stylish dresses to casual separates and summer dresses. Please note trainers, t-shirts, shorts and tracksuits are not allowed in the restaurants for evening dining. Depending on the length of your cruise there will be one or more formal evenings whilst you are on board. Men should wear either a dinner jacket or dark suit and tie. Ladies may choose from a range of clothing, from a cocktail style dress to a full-length ball gown. All Fred. Olsen ships have an additional, buffet restaurant that offers a casual-dining option for those guests who do not wish to partake in the formal evenings: the dress code in these restaurants is always smart casual. Hats should not be worn in the restaurants.
Well-being at sea Health and safety Whereas we will advise you of any mandatory vaccination requirements for your chosen cruise, health regulations are ever changing. We therefore strongly recommend you consult with your GP or local medical centre at least 12 weeks before departure as they receive regular updated information from the World Health Organisation. In addition, general travel advice is available from the UK government website
www.gov.uk/browse/abroad. In some countries, general standards of hygiene, care and safety may differ from those in the UK, so when going ashore common sense is the watchword, especially when choosing drinks or sampling local cuisine.
At all times we would ask you to pay particular attention to personal hygiene, particularly vigorous hand washing with soap and the additional use of the hand sanitisers found at numerous locations around the vessel.
Medical facilities For your peace of mind all ships have a medical centre offering primary and emergency care, with a doctor and/or nurse on call at all times. The medical centres operate outside of British and European health services and charges are levied for consultations, investigations, prescriptions and room visits. A scale of charges is displayed in each medical centre and charges incurred will be billed to your on board account. We would ask that any guest taking medication bring adequate supplies to last the duration of the cruise. Please ensure you pack medication in your hand luggage if required en route to the vessel. All ships have two qualified nurses on board.
Disability/reduced mobility Whereas we warmly welcome guests with disabilities and/or reduced mobility necessitating the use of a wheelchair or scooter, it must be recognised that our fleet is not ideally suited to those fully reliant upon such a device or those unable to climb a stepped gangway. Other than in the larger UK and overseas cruise hubs, an overhead walkway or air-bridge is seldom available, necessitating the use of a stepped gangway to both embark and disembark the vessel. Subject to tides and local port infrastructure, the angle of the gangway can be steep and requires the negotiation of up to 25 steps. In compliance with International Maritime Regulations governing safety of life at sea, we must limit the number of guests requiring assistance, in the event of an emergency that we can safely evacuate. On all vessels this capacity is set at 6, with the exception of Balmoral, where we permit 12. Subject to further quotas, additional wheelchairs/ scooters may be stored for ‘use ashore’ only. Since a holiday afloat is very different to one on land, we strongly recommend you be accompanied by an able-bodied companion. On safety grounds, devices weighing in excess of 25kgs, and that do not dismantle,
cannot be carried ashore unless we have the use of an overhead walkway/air-bridge. Under no circumstances will FOCL’s staff agree to carry or lift passengers to facilitate embarkation or disembarkation.
All wheelchairs/scooters must be advised at the time of booking. Failure to do so may result in refusal at check-in. All wheelchairs/ scooters must be presented at check-in and not passed to the baggage handlers with room luggage.
Only those rooms indicated as adapted for wheelchair use have private facilities for wheelchair users. Whereas we have four adapted rooms on Braemar, the turning circle into the bathroom from the living area is limited and requires the assistance of the able-bodied companion. We therefore do not recommend the adapted rooms on Braemar to guests who are fully reliant on a wheelchair. Please note that the Sun Decks on Braemar, Boudicca and Black Watch are not served by a passenger lift. Guests will need to climb steps to access the Sun Deck.
Furthermore, unless able to board a coach unassisted, it will not be possible for guests to participate in the organised Shore Tours programme. However, our Shore Tours Department may be able to arrange private tours with the use of adapted vehicles.
We also politely refer you to the section under ‘Tender Services’ in this Gazetteer as well as further useful information on our website
www.fredolsencruises.com relating to disability/reduced mobility.
Security We know that many of you would like friends and family to join you on board prior to sailing but, for security reasons, no visitors are allowed beyond Security either in the UK or abroad. To ensure the comfort and safety of all guests, we reserve the right to disembark anyone failing to comply with our on board policies.
Tender services Some ports will require passengers to go ashore by tender, with access down the steps of a gangway. There are 25 steps from the ship to the tender on all vessels (except Braemar where there is a maximum of 7). Please ask about your particular cruise at the time of booking. On safety grounds wheelchair bound passengers or those requiring more than minimal assistance to board/alight a tender will be prevented from going ashore on these occasions.
Smoking and electronic cigarettes on board Smoking, including electronic cigarettes, is no longer permitted in any inside deck area. Smoking is however permitted on designated open deck locations and room balconies, except for Terrace Balconies (grades TS, TC and TK).
Single travellers Single guests need never be alone on board as Fred. Olsen has the reputation of operating the friendliest cruise ships afloat. The staff will be waiting to greet you from the moment you arrive and special activities will be arranged throughout the cruise to give you the opportunity to meet with fellow single travellers if you wish. Hosts will be on hand on all cruises to make sure single guests never go too long without a dance partner in the evenings.
Children on board If you are travelling overseas with children under the age of 16 for whom you are not the parent or legal guardian, it is a legal requirement that you obtain the written consent of the parent/legal guardian and produce this upon request when checking in at the port/airport. Failure to produce this documentation may result in refusal of passage. Unfortunately, we regret we are unable to accept infants less than 6 months of age.
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