Long-Term Care 60


60 Housing ousing


The Long-Term Care Ombudsman Program


Ombudsman is a Swedish term for a person who acts as an impartial third party in mediating problems. In short, an Ombudsman is a go-between.


The Long-Term Care Ombudsman is


available to assist residents of nursing homes and assisted living facilities with their concerns. The Ombudsman thoroughly investigates and attempts to resolve complaints received. All complaints are kept confi dential and information is disclosed only under the direction of the person being assisted. The Ombudsman is trained and certifi ed by the Alabama Department of Senior Services according to standards set out in the Alabama Long-Term Residential Health Care Recipient Ombudsman Act.


The Ombudsman works with interested citizens, providers of long-term care, and other professional groups to promote the well-being and quality of life for residents of long-term care facilities. This program is a part of Alabama’s continuing effort to improve conditions for and services to the elderly.


An Ombudsman can assist residents by:


• Providing information about long-term care options • Providing education about resident rights • Investigating complaints concerning residents • Making suggestions to family members and long-term care facilities about ways to improve quality of life for residents • Making referrals to other agencies and organizations whose services may be of benefi t to residents


An Ombudsman works with facilities by:


• Performing in-service training to educate facility staff on topics related to the care of residents


Senior Resource Directory 2017-2018


• Assisting the facility staff in explaining to residents and family members their responsibilities to the facility and to the other residents


Ombudsman services are available to:


• Residents in long-term care facilities who have questions or problems about care, resident rights, Medicaid or Medicare payments or benefi ts and entitlements, etc. • Relatives or friends of a resident in a long-term care facility who have questions or wish to discuss problems • Long-term care facilities who need assistance with a resident, their care or benefi ts, or with a problem associated with a resident’s continued stay at the facility


For more information or to make a complaint contact:


• West Alabama’s Long-Term Care Ombudsman 4200 Hwy. 69 N Ste. 1 Northport AL 35473


205-333-2990 or 800-243-5463


• Offi ce of the State Long-Term Care Ombudsman Program


Alabama Department of Senior Services 201 Monroe St. Ste. 350 Montgomery, AL 36130 334-242-5753


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