20 EDITORIAL INDEX


November 2013 - August 2016


A logical approach to marina success (page 10, August 2014) A profile of Maricer (page 16, August 2014) A return to risk management (page 12, May 2014) A win-win for operators and owners (page 6, August 2016) Accessibility is making a difference (page 12, August 2015) Adapting to changing markets (page 14, May 2015) Adding value with My Spa Pontoon (page 8, May 2014) Benefits of composite decking (page 8, May 2014) Coastal zone management – how are we doing? (page 16, November 2015) Creating a successful marina (page 10, November 2013) Demand for boats will increase berths (page 10, August 2016) Developing and managing first-class superyacht marinas (page 8, May 2016) First Asian marina wins ‘Excellence’ title (page 6, May 2016) Growing number of leisure sailing facilities (page 11, May 2016) HavenStar software deployed by IGY (page 10, February 2015) Holistic approach benefits superyacht marinas (page 10, November 2014) How to you berth several boats in a space for one? (page 10, May 2015) “I just bought a marina, so now what?” (page 14, November 2014) Is your marina ready for electric vehicles? (page 14, November 2015) Long service leads to new orders for M-Tech (page 8, November 2015) M-Tech cleans up with Kleco (page 6, August 2015) Managing stormwater in a meaningful manner (page 12, February 2016) Marinas – are you covered? (page 9, November, 2014) Marinas contribute to economic development and community health (page 9, February 2016) Motivation and direction (page 12, February 2015) New mobile boat hoist for Australian yard (page 9, May 2015)


MARINA ASIA-PACIFIC • AUGUST 2016


Non-traditional profit centres for marinas/boatyards (page 12, August 2016) Rack storage: the ups and downs (page 14, November 2013) Record revenues from leisure boating (page 6, November 2015) Recreational fi shing and sailing grants (page 14, August 2016) Rolec – a global pioneer in marina services (page 8, August, 2015) Rolec – world leader in marina services (page 14, August 2014) Save money with LED lights (page 8, February 2016) Serving the marina industry in South-East Asia (page 8, November 2014) Shipping to a new marina made simple (page 18, November 2013) Smoothing the waters (page 6, February 2014) Spinnaker pedestals for Thai yacht club (page 8, November 2014) Submersible boat hoists (page 9, May 2015) Superyacht pier boosts business at Phuket (page 6, February 2015) Sustainability fatigue? (page 12, August 2014) Sydney Harbour landmark refurbished (page 8, February 2015) Thermal imaging cameras for marina security (page 18, May 2016) The importance of first impressions (page 10, February 2014) The role of the marina consultant (page 6, November 2013) The Seaflex way of mooring (page 16, February, 2014)


1010 MARINA MANAGEMENT 10 LUXURY YACHTING DESTINATIONS


HavenStar software deployed by IGY


Yacht Haven Grande is located alongside scenic Charlotte


Amalie Harbor in St. Thomas, US Virgin Islands.


I LUXURY YACHTING DESTINATIONS MARINA MANAGEMENT 111111


GY Marinas’ implementation of HavenStar marina management software has enabled access and exposure to all the


critical data needed for on-site management and centralised sales and marketing across its entire international network of marinas. This American marina network


company will further improve its ability to target marketing efforts at various customer bases in- house, avoiding reliance on outside market consultancy services. Because customer information will be readily accessible across the IGY network, members of staff can effortlessly share customer preferences and requirements amongst each other. This will significantly enhance the current high level of personalised service


experienced by customers. These improvements in


the ability to share customer information across the network also mean that the arrival experience should be even quicker for customers. This is because information on contracts and other documentation is already pre- populated in the HavenStar system and does not have to be manually entered whenever a customer visits a different IGY marina. The software also provides


extensive reporting features that will enable IGY to react promptly to changes in market trends and customer demographics. The implementation of


HavenStar now ensures that IGY has a solid, dependable system on which it can rely to handle


MARINA ASIA-PACIFIC • FEBRUARY 2015


transactions and better gauge performance. HavenStar will allow IGY to further enhance its already superior customer service into a more streamlined network-wide effort and make it a truly seamless procedure for customers to travel from one IGY destination to another. Star Computers Ltd devans@starplc.com www.havenstar.com


Havenstar HavenStar is the specialist division of UK-based Star Computer Group that develops software and systems exclusively for the international marina management market, including leisure marinas, harbours and waterway operations. Star’s world market-leading HavenStar system is ideally suited


for managing multiple sites in different geographical locations, offering full multi-currency transaction processing and able to link with a wide range of accounting systems. The system can also be fully integrated with most leading brands of marina pedestal and is multi-lingual with seven languages as standard. HavenStar provides solutions for marina management staff in the reception, the chandlery and on the dock – it is widely used by more than 100 marinas in the Americas, Caribbean, UK, Europe and the Middle East.


IGY IGY Marinas is the leading point of contact for megayachts in the Western Hemisphere with a


network consisting of 12 marinas operating in eight different countries servicing over 8,000 unique vessels and approximately 100,000 customers per year. The company has over 2,000 berths under management, all catering to a variety of vessel types, including sportfishers, cruisers, sailing and motor yachts, as well as being exclusive home ports for some of the world’s largest megayachts. IGY also participates in ten of the world’s biggest and best sportfishing tournaments, making its marinas in Cabo San Lucas, St. Thomas in the US Virgin Islands, Turks & Caicos, Bimini, Bahamas and Panama highly sought-after destinations for anglers. IGY executives currently serve on the boards of the United


Rodney Bay Marina is situated in a well-protected inner lagoon on the North side of St. Lucia in the Caribbean.


States Superyacht Association, The Marine Industry Association of South Florida and The Yacht


Harbour Association. The company is an affiliate of Island Capital Group LLC, a real estate merchant


banking firm led and founded by Andrew Farkas, former chairman of Insignia Financial Group.


FEBRURAY 2015 • MARINA ASIA-PACIFIC


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