David Guest, National Sales Manager, Pharmacy, Wockhardt UK with Gwen Huey and the team from LloydsPharmacy, Ballymena
Customer Service (4+ pharmacies)
LLOYDSPHARMACY Ballymena
multiple pharmacies that can demonstrate commitment to providing the very highest level of customer service and in doing so be described as truly customer focused.
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It is designed for those who can demonstrate excellent customer service and achievement within that field. These are the only award categories judged by independent mystery shopping reports.
When the mystery shopper made her way into LloydsPharmacy in Ballymena, they were struck by the well-presented staff, extremely polite and friendly atmosphere and knowledge gained in product selection and health advice.
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pharmacyinfocus.co.uk
he Customer Service Award for 4+ Pharmacies supported by Wockhardt UK, recognises those
Gwen Huey from LloydsPharmacy, Ballymena said on accepting the award, “We are delighted. The award is very much a team effort and so this is for everyone. To be rewarded for the service that we provide on a daily basis is a great motivation and we are looking forward to sharing this with our customers and for both them, and us, to know that we are doing it right.”
David Guest, National Sales Manager, Pharmacy, Wockhardt UK said, “Wockhardt come from a generics and finances focused background and so events such as the Pharmacy in Focus Awards present a fantastic opportunity to share in what is happening at grass roots level. Customer service given to those visiting a community pharmacy is all important and we welcome the fact
that we in the generics industry are able to embrace that. It is great to see a commercial entity embracing what pharmacy is all about.”
“We are delighted. Te award is very much a team effort and so this is for everyone. To be rewarded for the service that we provide on a daily basis is a great motivation and we are looking forward to sharing this with our customers and for both them, and us, to know that we are doing it right”
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