Catharine Murray, Groves Pharmacy and Harry Sawhney, Sales and Customer Service Manager, Consilient Health
Customer Service (1-3 pharmacies)
GROVES PHARMACY Belfast
for this reason they were awarded the Customer Service (1-3 Pharmacies) accolade.
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The Customer Service categories are judged via mystery shopping and the judges in who visited Groves Pharmacy found it to be well laid out, with extremely friendly staff acting as both caring and professional in their capacity.
The shopper concluded that this was a very 'personal' shopping trip, mainly due to the fact that it was quite a small store and felt that she would return to the pharmacy on the basis of the service she received.
Catharine Murray of Groves Pharmacy accepting the award said, “On behalf
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pharmacyinfocus.co.uk
rove Pharmacy in Belfast put customer service at the heart of everything they do and
of the entire team I can say that it feels really wonderful to have been recognised that we are doing something positive for our customers. The awards have provided us with a great opportunity to gain some valuable feedback from the people we serve and to know that we are doing it to the best of our ability and to be rewarded for that is a great honour for us.”
Harry Sawhney, Sales and Customer Service Manager added, “We at Consilient Health have been supporting the Pharmacy in Focus Awards for the last ten years now. I personally enjoy coming to this event each year to network and view first- hand the excellent work being carried out by the industry within Northern Ireland. At Consilient we believe that serving the customer should be at the
heart of everything you do and that is why this particular category is so important to us. Many congratulations to the team at Groves Pharmacy.”
“It feels really wonderful to have been recognised that we are doing something positive for our customers. Te awards have provided us with a great opportunity to gain some valuable feedback fom the people we serve and to know that we are doing it to the best of our ability and to be rewarded for that is a great honour for us.”
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