ARMANEWS
Noella Morton takes on new leadership role at ARMA
Noella Morton is to take on the role of Operations Director at ARMA. Noella is a well- known and popular figure in the leasehold sector, who has been involved with ARMA for many years. Until 2014 Noella was resident property manager at Du Cane Court in Balham, one of London’s largest and best known Art Deco blocks and most recently has been working as senior property manager with Warwick Estates.
As Noella’s appointment was announced in June, Martin Perry said "I am delighted that Noella decided to enter the external
recruitment exercise that we undertook to fill this position. Noella has extensive experience in property management and is very passionate about ARMA, and its history. I think her appointment is extremely good news for the Association and for all our members.”
ARMA is also recruiting for a part-time chief executive. As this issue of Flat Living went to press a suitable candidate had not been appointed. This position and the role of Operations Director have been created in response to the resignation in April of current Chief Executive Michelle Banks who steps down in July. The announcement was made by ARMA Chairman Martin Perry, who said he was sorry that the former DCLG civil servant is leaving the organisation during July. Having steered ARMA through some major changes, including the roll-out of quality standard ARMA-Q, the establishment of a new independent regulatory panel led by former Housing Minister Keith Hill and a consumer charter to protect leaseholders, Michelle has taken the decision to join her husband in retirement. She told members that she and her husband of 40 years intend to take some time “to be together and do some travelling, before Old Father Time catches up with us”.
Martin Perry
Commenting on Michelle’s time with the organisation, Martin Perry said: “We have been very fortunate to have the benefit of
Noella Morton
Michelle’s skills, experience and intellect over the last three years. ARMA-Q has been successfully delivered and Michelle has led ARMA’s transition from a trade body into a professional organisation, taking an active lead on raising standards and has done important work in raising our profile within the sector.”
ARMA-Q rated members now online
ARMA is now publishing online a ‘live’ list of the 172 successful ARMA-Q accredited Members and Associates to date. All members must now be ARMA-Q accredited. The self- regulatory regime has been designed by ARMA to protect consumers and provide clear good practice standards for managing agents.
Former ARMA Chief Executive Michelle Banks commented earlier this year that she was pleased at the take-up of ARMA-Q, which has shown a high level of demand for accreditation from existing members and increasing interest from a large number of new applicants. “The ‘live’ list is published on our website, which is an important staging post that provides deserved recognition for our successfully accredited members, and encouragement to those aspiring to accredited status,” she said in April.
Although there are still more than 60 cases to be completed, ARMA believes that those already accredited form a strong and healthy
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basis on which to take the organisation forward. Its declared aim is to continue to promote high standards of professionalism in its members.
All applicants go through the same stringent application process, and each application is given the same level of attention. However, a significant number of applications are still being processed. The names of both existing and new companies will be added to the ‘live’ list as they gain accreditation.
During the ARMA-Q process it has become apparent that some companies need more time to meet the accreditation criteria. Where this is the case, ARMA has offered them Associate status. There are currently more than 50 Associate members that have until the end of 2015 to achieve accreditation. A new guide to joining ARMA is now available online. For the guide and a full list of members go to
www.arma.org.uk Issue 21
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