On the record
PRS ANNOUNCES PARTNERSHIP WITH SMALL CLAIMS MEDIATION
The Property Redress Scheme (PRS), set up to
resolve disputes between homeowners and their property managers, has announced a new partnership with award-winning mediator, Small Claims Mediation (SCM)
Small Claims Mediation has a large panel of experienced and accredited mediators across the country. With a strong track record in resolving small claim disputes, SCM has a wealth of experience in resolving disputes between landlords/tenants and agents. Many of their mediators are chartered surveyors. The PRS will now be working with SCM on cases which they feel are more suited to mediation than to an adjudication process. The SCM team won the coveted Innovation Award last year at the National Mediation Awards. They resolve their disputes online or over the telephone to enable all parties to access their services no matter where they are located.
The PRS is the only redress scheme in the property sector that offers mediation as an alternative to traditional evidence based adjudication. Sean Hooker, Head of Redress, said, “We wish to lead from the front in terms of improving communication and resolution of disputes between our members and their consumers. We think it is important that our complaints handling procedure caters to the huge variety of different complaints we receive – a process that helps settle one dispute may not necessarily work for another!”
The PRS is one of three consumer redress schemes authorised by the Department for Communities and Local Government (DCLG) and National Trading Standards to provide fair and reasonable resolutions to disputes between members of the public and Property Agents.
Portrait London to provide sustainable homes
Major works on a £210m development which will transform the face of Lewisham town centre in South East London have been unveiled. Lewisham Gateway is set to deliver more than 700 new mixed-tenure homes, a new riverside park and hundreds of new jobs. Two new residential blocks will provide 193 new homes, including the 25-storey Portrait London, which will comprise of suites and one, two and three bedroom apartments built to the Code for Sustainable Homes Level 3 for energy, efficiency and sustainability. The scheme is due for completion next summer.
DON’T MISS FLAT LIVING LIVE!
The first Flat Living Live! Expo is being held at the Islington Business Design Centre in London on 8 and 9 July.
Don’t miss out on this exciting two-day event, which will feature an exhibition showcasing products and services from all areas of the leasehold sector, together with a wide range of presentations and seminars relevant to property managers and RMC directors.
Seminar topics will include:
Getting the most from social media Section 20 – getting it right Lease extensions and freehold purchase Water leaks – prevention and cure Managing fire risk assessments Drone surveys Japanese Knotweed Managing major works projects Managing major insurance loss
The Business Design Centre is easy to find, close to Islington tube station and within easy
reach of London’s mainline railway stations. With on-site and local hotels nearby, it is surrounded by a wide range of restaurants and many of London’s other attractions.
Entry to Flat Living Live! is free of charge to property managers and RMC directors so go to the website to register and to find out more.
www.flatlivinglive.co.uk
Issue 21
21
Live!
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