This page contains a Flash digital edition of a book.
6. Did the leaflet cover the issues you expected it to cover? 2014


2013


YES NO


No response 0 2012 0 1 (33.3%) 2 (50%) 1 (25%)


0 0


SECTION 3: COMMUNICATION 2011


2 (66.6%) 2 (50%) 3 (75%) 4 (100%) 0


7. Did we provide you with sufficient information about the procedure we would follow?


2014


YES NO


No response 1(33.3%) 2013


0 0


2012


0 0


2011


2 (66.6%) 4 (100%) 4 (100%) 4 (100%) 0


0 0


8. Did we provide you with sufficient information about how we would deal with your case?


2014


YES NO


No response 1 (33.3%) 2013


0 0


2012


0 0


2011


2 (66.6%) 4 (100%) 4 (100%) 4 (100%) 0


0 0


9. Did we provide you with sufficient information about our disciplinary powers as a professional body?


2014


YES NO


No response 1 (33.3%)


If no, what was missing? 1. There were no comments made.


10. We aim to respond to initial complaints within seven working days. Once you made your complaint how satisfied were you with the length of time taken by IPS to acknowledge your complaint?


Very dissatisfied Fairly dissatisfied Acceptable


Fairly satisfied Very satisfied No response


2014 0 0 0


2013 0 0 0


1(33.3%) 1 (25%)


2012 0 0 0


2(66.6%) 1 (25%) 2 (50%) 0


2011 0 0


1 (25%) 0


2 (50%) 2 (50%) 3 (75%) -


- 2013 2012


1 (25%) 1 (25%) 0


0 2011


2 (66.6%) 3 (75%) 3 (75%) 4 (100%) 0


0 0


2014


YES NO


No response 1(33.3%) 2013


1 (25%) 0


2012


0 0


2011


2(66.6%) 3 (75%) 4 (100%) 3 (75%) 0


0 1 (25%)


13. We aim to respond to communications within seven working days or to acknowledge within two working days if there will be a delay in replying. How satisfied were you with the length of time we took to respond to your letters/emails during the investigation of your complaint?


Very dissatisfied Fairly dissatisfied Acceptable


Fairly satisfied Very satisfied No Response


2014 0 0 0


2013 0 0


1 (25%) 0


2012 0 0 0


0


2011 0 0


1 (25%)


1(33.3%) 1 (25%) 2 (50%) 1 (25%) 1(33.3%) 2 (50%) 2 (50%) 2 (50%) 1(33.3%)


0


14. Were our letters easy to understand? 2014


2013


YES NO


No response 0 1(33.3%)


15. If you left telephone messages did we call you back promptly?


YES NO


N/A No response 36 Professional standards for specialist lawyers


2014 0 0


2013 2012 0 2011


2 (50%) 1 (25%) 2 (50%) 0


0


1(33.3%) 2 (50%) 3 (75%) 2 (50%) 2(66.6%)


2012 0 2011


2(66.6%) 4 (100%) 4 (100%) 4 (100%) 0


0


11. Which method(s) of communication were used during the investigation of your case?


Email Letter


Telephone


2014 2 1 0


2013 4 3 1


2013 No Response 2(66.3%)


0 0


2012 2 4 1


2012


0 0


2011 2 4 1


Were you happy with the method(s) of communication used? 2014


YES NO


2011


1(33.3%) 4 (100%) 4 (100%) 4 (100%) 0


0 0


12. Did we keep you adequately informed about the progress of your complaint?


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