BUSINESS REPORT GOING GLOBAL


The Chamber’s INTERNATIONAL TRADE TEAM can help you navigate your way through all of the regulatory procedures and documents that you’ll need for successful international trading


CHAMBERS HOSTS RUSSIA TRADE CLINICS


Milton Keynes Chamber of Commerce and Northamptonshire Chamber of Commerce, in partnership with Trudos International, are hosting free Russia Trade Clinics for businesses. The aim of the initiative is to give


businesses the opportunity to discuss issues of concern relating to trading in Russia following the formation of the Eurasian Economic Union on 1 January. Companies attending will also gain an insight into the events with the Russian market.


Clinics will take place in Northampton on 23 March and 22 June. Contact Brigid.hodgkinson@northants- chamber.co.uk or call 01604 790921 for more information.


RED FISH COULD CATCH AWARD


Software developers Red Fish Systems has been announced finalists for the European IT & Software Excellence Awards 2015. The firm was named for its


Online Learning Journeys for the Early Years childcare sector. The system supports the work


undertaken by nursery practitioners by aiding the monitoring and tracking of each child’s educational outcomes in conjunction with the Early Years framework. Sophie Malone, sales and


marketing manager, said: “We’re very proud of our Online Learning Journeys and of the recognition they have achieved both in the marketplace and by the judges. “Most of all, we’re excited by the


substantial administration time that we’re saving for our customers with our latest software solution.”


The European IT & Software Excellence Awards 2015 (www.iteawards.com) recognises best practices in customer solutions. The winners will be announced on 25 March 2015.


6 inbusiness APRIL/MAY 2015


TENSATOR ASSISTANT IS ON THE UP DOWN UNDER


An airport has become the first in Australia to use a Tensator Virtual Assistant in order to streamline the flow of passengers through its security screening area. Launceston Airport was the first in the country to recognise the


opportunities that would be brought by installing the virtual assistant produced by Milton Keynes-based Tensator. The manufacturer specialises in the management of the customer


journey and has offices in France, Spain, Portugal, Poland, Germany, UAE and America.


‘IT’S GREAT TO SEE LAUNCESTON AIRPORT LEADING THIS EVOLUTION’


Tensator’s Virtual Assistant is a next generation digital signage


solution designed to enhance both the customer experience and the company brand. The system at Launceston Airport projects a lifelike image of Ava, a


fictional airport customer service representative, dressed in the Launceston uniform, who stands at the entrance to the security area. Ava greets approaching passengers and explains acceptable travel liquid amounts to them and other security processes. “We’re delighted that Launceston Airport has installed Ava to help


make the travel experience even more unique for its passengers,” explains Nelly Aveline, export manager at Tensator. “Tensator Virtual Assistants have become a familiar sight at


airports, train stations and conference venues across the UK, USA and UAE, and now they’re making their mark in Australia too. It’s great to see Launceston Airport leading this evolution in the passenger journey.” Since the unit was installed, the airport has seen queues at the


security area significantly reduced, particularly at peak times. Security area staff have also reported that they no longer have to repeat the security advice to passengers as often as they did previously.


A Tensator Virtual Assistant IT FIRM MARKS 40TH ANNIVERSARY


A manufacturer specialising in IT support and foreign exchange display solutions is celebrating its 40th anniversary by appointing three long-standing employees to its board of directors.


Pericom, which is based in Milton Keynes, has offered directorship roles to Paul Woodcraft, who becomes technical director, John Kirkpatrick manufacturing director and Steve Singh who is now deputy managing director. The firm has a long history of manufacturing display


products from terminals connecting mainframes for international companies to currency rate boards for the foreign exchange industry as well as displays in retail environments. Established in 1975 in Croydon, the firm relocated its headquarters to Milton Keynes a year later. Paul, John and Steve have been with Pericom since


1983, 1981 and 1985 respectively. Chairman Ron Cragg said: “Pericom has a well-established, loyal workforce with a wealth of experience in the IT industry. “It has always had a policy of promoting from


L-R: Pericom’s new board directors Paul Woodcraft, Steve Singh and John Kirkpatrick


within. These three appointments are well deserved and will help shape the future for the next 40 years.”


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