TRAINING & EVENTS
TRAINING & EVENTS
GETTING THE MESSAGE RIGHT
DEVELOPING ASSERTIVENESS Date: 24 Mar Time: 09:00 – 17:00 Cost: Members: £185 + VAT Non Members: £235 + VAT
Be more effective, positive and competent in the workplace and outside it, by learning to be firm but fair with colleagues. Delegates will realise the benefits of assertive behaviour through saying no effectively, giving and receiving criticism and recognising and dealing with fear.
CUSTOMER SERVICE ON THE TELEPHONE Date: 21 April Time: 09:00 – 17:00 Cost: Members: £195 + VAT Non Members: £245 + VAT
When using the telephone to speak to current or potential customers, it is vital that the person leaves the call with a good impression of your company. This course covers tone of voice, body language, company brand and dealing with difficult calls.
SPEED WRITING FOR BEGINNERS! Date: 28 April Time: 09:00 – 17:00 Cost: Members: £150 + VAT Non Members: £175 + VAT
Speedwriting is a form of using shorthand enabling easier note and minute taking by hand making it a useful business tool. The one day course will cover the basic elements of speedy writing, reading speedwriting text as well as a bank of abbreviations and shortforms along with other topics.
WRITTEN COMMUNICATION AT ITS BEST! Date:
14 May
Time: 09:00 – 17:00 Cost: Members: £195 + VAT Non Members: £245 + VAT
This workshop provides an excellent opportunity to review your current approach and learn a range of new
12 inbusiness APRIL/MAY 2015
skills, useful tips and techniques. Topics covered include: planning – the six steps to writing; defining the aim and meeting the needs of the reader; tone; structure of emails, letters, reports and proposals; bad news and complaints; grammar, punctuation and spelling.
DELIGHTING YOUR CUSTOMERS Date: 20 May Time: 09:30 – 17:00 Cost: Members: £195 + VAT Non Members: £245 + VAT
Challenge your thinking about customer service excellence. In exploring the concept of Moments of Truth and applying this to every aspect of your work, you can begin to take responsibility for customer care.
SALES & MARKETING
SUCCESSFUL COLD CALLING Date: 22 April Time: 09:00 – 17:00 Cost: Members: £110 + VAT Non Members: £135 + VAT
This course shows how an effective prospecting and cold calling system can be put in place to enhance sales. It aims to remove the fear and make delegates feel at ease with the process.
CUSTOMER RETENTION Date: 22 April Time:
13.30 – 17:00
Cost: Members: £110 + VAT Non Members: £135 + VAT
Pro-actively obtain and measure repeat business from current and lapsed customers and clients on this half-day course. This masterclass is for sales and marketing leaders from businesses where the opportunity to gain customer loyalty is not being used to its full potential.
SOCIAL MEDIA MARKETING Date: 24 April Time: 09:00 – 17:00 Cost: Members: £195 + VAT Non Members: £245 + VAT
This practical session will show how social media can be utilised to its full potential as an essential marketing tool to strengthen a brand and customer relationships and meet a company's business and communications objectives.
13 May 19 May
Milton Keynes Chamber offers a comprehensive and varied range of BUSINESS-RELATED TRAINING and bespoke training courses all with one aim – to improve and develop the skills and knowledge of your business and its employees
SELLING EFFECTIVELY ON THE TELEPHONE Date:
Time: 09:15 – 17:00 Cost: Members: £195 + VAT Non Members: £245 + VAT
The art of ‘selling’ is not the gift of the gab. There is a solid structure which underpins successful ‘selling’. Attend this course to learn the structure of sales, self-assess your own ability, learn new skills and make more sales.
MARKETING FOR BEGINNERS Date:
Time: 09:00 – 17:00 Cost: Members: £195 + VAT Non Members: £245 + VAT
Look at how market share can grow through planning an effective marketing campaign. This course enables business owners and managers to understand the key principles of marketing and how to construct their own marketing plan.
MANAGEMENT & PERSONAL DEVELOPMENT
SUCCESSFUL SUPERVISORY MANAGEMENT Date:
15 & 16 April
Time: 09:00 – 17:00 Cost: Members: £390 + VAT Non Members: £490 + VAT
This two day course will introduce you to some tools and techniques that will help you to improve the performance of your team.
MANAGING YOUR WORKLOAD
Date: 29 April Time: 09:00 – 17:00 Cost: Members: £195 + VAT Non Members: £245 + VAT Take a day to reassess the purpose of your role and learn how to achieve key tasks and manage the less productive ones more effectively
EFFECTIVE APPRAISAL SKILLS Date:
12 May
Time: 09:00 – 17:30 Cost: Members: £195 + VAT Non Members: £245 + VAT
This workshop explores the appraisal process and gives the opportunity to practice giving feedback and setting realistic, time bound objectives. It also covers the differences between recruitment, counselling, disciplinary and performance management interviews.
RESILIENCE IN THE WORKPLACE Date: 9 June Time: 09:00 – 17:00 Cost: Members: £195 + VAT Non Members: £245 + VAT
This interactive course provides clear and practical advice on how to recognise and deal with stress in the workplace.
THE BUSINESS TOOLKIT
CREDIT CONTROL & RECOVERING DEBTS Date: 3 June Time: 09:30 – 17:00 Cost: Members: £195 + VAT Non Members: £245 + VAT
Learn how to operate an efficient credit control system. Delegates will learn the importance of good cash flow and how to collect outstanding monies whilst maintaining good relations with the customer.
CIEH LEVEL 2 HEALTH AND SAFETY IN THE WORKPLACE Date:
10 June
Time: 09:00 – 17:00 Members: £195 + VAT Non Members: £245 + VAT Gain essential knowledge of health and safety for employees working in any type of business sector. The qualification covers the following topics: legislation, the workplace and workplace equipment, manual handling, hazardous substances, workstation design, transport and vehicles and noise and vibration.
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