11 Steve Jackson Warren Richmond
Year of Birth: 1967 Residence: Hampshire
Business: Amicus ITS – provides 24/365 IT managed services, bespoke technology solutions, security and governance and a range of consultancy to the healthcare, public sector, transport and warehouse, professional services, and corporate sectors
Business Location: Southampton Turnover and year: £29 million, year end September 2013
Description: Jackson has progressed from working part- time stacking shelves for Gateway to become co-founder and MD of a company, judged by its peers, as the number one managed-services provider in the UK and EMEA, and 13th in the world for service delivery and quality. In 2013, he was personally ranked as one of the top 250 global MSP entrepreneurs – for the third year running
Commentary: A very focused and motivated individual, Jackson’s management style is hands-on, but over the years he has learned that employee delegation and empowerment is key, along with teamwork and trust.
Jackson admits he fell into the world of technology through a chance meeting with a computer-business owner.
He trained as an electronics engineer, gained practical experience and with colleagues in 1988 formed Second Generation Computer Systems (2GL) specialising in PC- based accounting solutions. He became 2GL sales director and subsequently MD.
2GL grew to one of the largest independent IT systems integrators on the South Coast. M&A activity broadened 2GL’s scope towards complete business solutions, and clients in Europe and America.
Expertise in the healthcare sector, and with mission-critical business requirements, was gained when the company won the managed-services contract for NHS Direct. The company name Amicus ITS was taken up in 2007.
In 2012, Amicus ITS and its sister company Harmoni were purchased by Care UK, a national healthcare provider, for just under £50 million.
Now, as MD, Jackson works in a consultative capacity as mentor and adviser to the Amicus ITS board. In 2013 he founded business advisory company InspireMentor, and he also has property development activities in Aberdeen.
Quote: “I always knew I had the drive and determination to develop and run my own company, and no doubt in my mind that technology, along with people and process, was critical to business success.“
THE BUSINESS MAGAZINE – THAMES VALLEY – FEBRUARY 2015
Year of Birth: 1978
Business: Retail Marketing – award-winning Berkshire agency specialising in consumer engagement with brands in order to deliver insights and strategies that help clients increase their sales through retail channels within the IT, electronic and communication markets
Business Location: Wokingham Turnover and year: £10.8 million, year end December 2013
Description: Richmond was so passionate about his vision to create a consumer engagement agency which changed the way products are marketed and sold in UK retail, that he quit his job. In December 2004, after developing his dream into a structured business reality, the Retail Marketing Group was registered at Companies House.
Commentary: Richmond is the CEO (“our Chief Excitement Officer“ according to the company website) of a business ’family’ encompassing well over 400 people. He leads a team of motivated, empowered people driving a business plan focused on future growth.
Voted ’Best Company to Work for in the Thames Valley’ in 2013 and 2014 in the Thames Valley Business Magazine Awards. The 2014 judges said: “Having won this category last year, the management team immediately set out a plan to become an even better place to work and they have succeeded. Entering Investors in People for the first time, they were awarded silver, which is incredibly rare. There has also been significant investment in the working environment and facilities.
“This is a truly unique company, where the management
team really do want the happiness and engagement of their staff to be central to the success of the business.“
Rapidly expanding and building its portfolio of clients, Retail Marketing has earned a host of industry awards over the years ranging from ’Team of the Year’ from the Field Marketing & Brand Experience magazine in 2013 and 2014 to the company’s bespoke reporting tool Pulse winning the 2014 UK Mobile & App Design Awards.
Richmond previously worked with Epson as training development manager (approximately five years) and with Avery Associates on a successful short-term consultancy to improve sales management.
Quote: “Understand the importance of people and have desire ’to inspire others to inspire others’, to make a change in community, society or the world.“
Business THE M A GA ZINE TM
www.businessmag.co.uk
SOUTH
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RN NTREPRENEURS
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