ANALYSIS
SCHOOL BUS EXHAUST
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Transporting with Success: Mastering and Avoiding Systemic Problems By Dr. Linda Bluth
IF YOUR SUPERINTENDENT OF SCHOOLS OR A SCHOOL BOARD
MEMBER CAME TO YOU WITHOUT NOTICE AND ASKED YOU TO EX- PLAIN IN FIVE MINUTES ALL THE STEPS REQUIRED TO PICK-UP AND DELIVER A STUDENT SAFELY TO SCHOOL, COULD YOU DO IT? I’D BET MANY OF YOU CAN. But what if that same superintendent or school board member also wanted up-to-date copies of your transportation department’s policies and procedures to verify your response? Te odds are that would be a tougher challenge, wouldn’t it? In my experience, local school superintendents and school
board members want directors of transportation to provide information immediately, especially in a crisis or emergency. Tis is completely understandable because typically the only time school transportation draws attention is when it has a problem. At these moments, local policy makers need to be confident their transportation operations are well managed and safety-centered. One of the best ways to demonstrate your leadership is to show them your Ts are crossed and Is are dotted, which means having written poli- cies and procedures as well as hard data to support your day-to-day decision-making. Te best way to be sure your policies and procedures remain current is to re-evalu-
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ate them frequently, meaning at least annually and perhaps more often when relevant circumstances arise. It is enough of a challenge to handle unanticipated events each day, much less without clear policies and procedures, so use these situations espe- cially to evaluate your weaknesses or deficiencies. Te collaboration that frequently stems from uncertainty can lead to a great result. For example, I recently worked with a county health department to assist a school district that needed to refine its policy and procedure for transporting prescription medicine. Te result was a new protocol agreeable to all parties that will be ultimately beneficial for all stakeholders, particu- larly parents and students. Successful school districts also use both internal and external resources to help them
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plan and problem solve. A healthy menu for avoiding systemic problems contains a bal- ance of listening to both internal and external perspectives with realistic action afterward. A key ingredient in this mix is the willingness to seek the perspective and advice — as well as data — of peers across the state, region and nation as part of an effort to evaluate the pros and cons of the current system. Commonly called “benchmarking,” the need to have accurate and timely data is no longer an op- tion but a necessity. And it is getting easier to cap- ture and track important data all the time; today’s technology options are extensive and are also expanding quickly. Using technology to track oper- ational expenses or driver performance is becoming as common as using it to plan routing and schedul- ing or to monitor student
30 School Transportation News Magazine April 2010
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