MANAGEMENT SERIES
Everyone’s a winner: Happy employees lead to happy customers, which leads to a happy business outcome “Giving people self confi dence is by far the most
important thing that I can do, because then they will act” – Jack Welch, former CEO of General Electric
GRAEME HINDE LFX network: Founder
P
resence is one of the most important qualities in a leader working in the health club environment. Staff and members
should know who they are and feel happy to approach them. Too many managers hide away in their office and communicate by email.
Leaders should be available
to everyone within the club, so that employees and members feel respected. Leaders should listen to feedback and issues and take action where possible. The mere fact that they are involving themselves in real issues is extremely powerful and helps build a strong reputation. Where staff are concerned, those
leaders who have presence are able to pass their vision on to their team.
PETRA WILTON Chartered Management Institute: Director of strategy and external affairs
I
t’s important that leaders can create an environment where others can succeed: this includes developing both the team and the culture of the
club. To do this, leaders need to be self- aware and able to self-manage: the core
“The role of leaders is not to get other people to follow them, but to empower
others to lead” – Bill George, True North: Discover Your Authentic Leadership
90 Read Health Club Management online at
healthclubmanagement.co.uk/digital
attributes are understanding others and bringing out the best in them. Leaders need to be able to engage the
team with a sense of purpose as well as engaging their hearts and minds. This involves communicating well, using a variety of tools, and empowering others. For example, rather than telling
someone to do x, y and z to complete a task, they should tell them the end outcome and support them to complete the task on their own. This isn’t throwing people in at
the deep end, but rather delegating effectively. Happy employees lead to happy customers, which leads to a happy business outcome. ●
January 2015 © Cybertrek 2015
PHOTO:
WWW.SHUTTERSTOCK.COM/WAVEBREAKMEDIA
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