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Ten years in Business S


HEPHERD HOSPITAL EQUIPMENT LTD AND SOLENT MOBILITY CENTRE celebrated a decade in business and invited customers to


join in the celebrations with tea, cake and even some fizz!


Regular clients and well-wishers


dropped into the popular store on the High Street Lee-on-the Solent, to celebrate this mile-stone achievement. Shepherd Hospital Equipment had


been running for more than 30 years when Mike and Debbie Watts took over the business 10 years ago and made it their own.


The family run business provides an excellent customer service and works side-by-side operating the same customer focused values and business ethos targeting two different markets, business to business and the general public through its High Street Mobility showroom, the largest on the south coast. Mike Watts, director and lead for Shepherd Hospital Equipment said, “We have come a long way in 10


Years with the help of our loyal customers and a great team of staff to support us. Debbie continued; “My strengths are in customer service. I have a real passion for getting it right first time, and going the extra mile to ensure customers remember you for the right reasons and come back in the future and recommend us to friends and family.”


Debbie Watts director of Solent Mobility with the 10 Year celebration Cake


Mr and Mrs Oliver came along to celebrate with the staff and commented on what it has meant to them to have the Mobility Centre in the High Street at Lee-on-the Solent. Mrs Oliver said; “They always make us feel so welcome, there is never any hard sell just great advice and help. I come to buy my special support shoes here, it’s so nice to be able to come in and get what I want, as they order them in for me.


Helen Doherty was there with her mother, Mary Bassil and she added; “The store has been a life saver for me and mum. They come to the house to service mum’s wheelchair, which is such a help to me. The staff are so caring.” Customers, Jean and Richard Hedley also commented; “It’s so convenient to have the store on the door-step, although they are so helpful they will even deliver if you can’t get down to collect what you need.” The High Street showroom stocks all sorts of mobility aids and can also supply, fit and maintain, curved and straight stair lifts and wet rooms. These are fitted by their own engineers. The Shepherd Hospital Equipment arm of the business has contracts with a number of NHS Trusts and Private Health Sector companies nationwide.


Customers (left to right) Mr and Mrs Oliver, Richard and Jean Hedley and Mary Bassil


50 Ability Needs Magazine


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