12 Maidstone Borough Council
Michael Mckeen is a programme support officer for Maidstone Families Matter, part of the national Troubled Families project.
Changing lives
Michael is part of a small team that also provides support to young people not in employment, education or training (NEETS) as well as the families identified under the Maidstone Families Matter project.
The focus of the Maidstone Families Matter project is to encourage change and help families. Current team projects include:
- Supporting the most resource intensive families in Maidstone with help from partners including housing providers, schools, Jobcentre plus, voluntary organisations and local agencies
- Encouraging local businesses to give careers advice in schools
- Working with frontline services to provide better value for money and better customer focus.
- Offering work experience and mentoring placements to improve the employment opportunities of young people in Maidstone and encouraging other organisations to do the same.
Borough Update
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Michael’s job includes
My role involves a lot of partnership working which sees me liaising with a wide number of voluntary and private sector organisations as well as the local statutory agencies. I research, negotiate and coordinate the work of the organisations to improve the services we offer to Maidstone people.
What attracted you to the job?
I have been a voluntary youth worker for two years and have a degree in psychology and crime, which I find interesting and enjoy. My work allows me to use the skills I have learnt. The Maidstone Families Matter project will improve the life opportunities of 189 families in Maidstone and alter the way agencies operate to ensure they work together.
What do you like most about your job?
As my position and the Maidstone Families Matter programme are relatively new I experience a good level of flexibility within my role which I really enjoy alongside the opportunity to help improve the life chances of families in Maidstone, which is a challenge I thrive on.
What does customer services mean to you?
This has probably been said a million times before but I believe it’s about going the extra mile and tailoring your approach to meet the needs of the customer.
Workingfor you
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