“Te key is listening to the needs of the district and
giving feedback frequently to each other so we each know what we need, what we can provide and what will work best for the community,” Bergstrom advised. “Keep in touch, keep an open mind and listen to each other.”
A PERSONAL TOUCH PAYS OFF Reid Oyster, vice president of the Cleveland, Mo.-based
Student transporters often coordinate training with departments like special education or safety and security. Brevard Public Schools in Florida recently held a training session for technicians on how to right a school bus that tipped over and then transport it safely back to the yard or to a dealer for repairs.
Apple Bus Company agreed the personal touch makes all the difference in client relationships. “From a contractor’s perspective, we feel like to provide the best service we can, we need that partnership with every department we touch — whether it’s IT, special-ed, or school police,” said Oyster, who works alongside his father. “We’re doing such an important thing, providing such an important piece of the educational puzzle, that it only makes sense for us to engage everyone that’s a stakeholder. On a daily basis, we have contact with special-ed coordina- tors and on-campus police officers because they see things we don’t see.” After the violent school shootings in recent months, he noted that the company has re-energized efforts to remind drivers to report anything that seems amiss, whether it’s a security issue or simply a child who is acting differently. “When we give drivers more responsibility, they take more ownership over their jobs,” he added.
Reasonable Pricing · Exceptional Customer Care · Quality Parts 1.800.635.5567
buspartswarehouse.com 50 School Transportation News June 2013
All Your Bus Needs, At Just One
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