CONTENTS
JUNE 2013 VOLUME 22 ISSUE 6 34
COVER STORY
A NEW FIRST STUDENT | 34 North America’s largest school-bus
contractor reinvents itself by turning to its own employees to improve morale, business model and customer service
ON THE RISE | 42 Insurance pros say creating ‘culture of
safety’ is among steps to be taken to contain premium increases
FACE TIME | 48 Student transporters say collaboration
makes it easier to get the job done – and done well
42
48
ON THE COVER As company president, Linda Burtwistle has overseen a
dramatic transformation of culture and customer relationships at First Student. Employee best-practice teams have played a key role in streamlining policies and procedures, which has resulted in employee buy-in at more than 600 locations across the U.S. and Canada. And school district partners are also reaping the rewards.
4 School Transportation News June 2013
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