Te Online Virtual Training Programs provide BPAA member centers with free staff orientation and training.
Trough these online presentations, proprietors and managers can effectively train entry-level staff in areas including: Customer Service, Cleaning Procedures, Safety, Food Service, Te Dynamics of the Bowling Industry and much more. Free online access is available at
www.mybaa.com or
www.bowlinguniversity.net.
Te different training programs include:
One of the most significant days for a new employee is Day One of the new job. Tey come to work with anxieties, mixed emotions and lots of questions. It is critically important that this employee leaves with answered questions, a new respect for bowling and an excitement for the job. Welcome to Bowling will accomplish this is four lessons: Te Evolution of Bowling, Dynamics of a Bowlng Center, Bowling’s Customers and Te Bowling Industry.
OVT001 on-line, $25 for CD
The First 30 Days is the first of BPAA’s online courses to deal exclusively with management issues. Tis course teaches managers how to create a sense of “ownership” within their employee base. In this training module, a manager will learn the specific skills necessary to create a productive work
environment that will foster employee retention. Tis course focuses on an employee’s first 30 days within a bowling center—a time period that often frames the attitude and commitment from a new employee. Te lessons include: Hiring and Ownership, Employee Orientation and Ownership, Training and Ownership, and Management Style.
OVT004 on-line, $25 for CD
Tis unique training course addresses the issue of cleanliness and appearance in a bowling center.
Complete with a cleanliness checklist, this course is perfect for all your employees who are involved in making your center a more positive customer environment.
OVT007 on-line, $25 for CD
Tis is the most extensive program offered in the staff training series. Tis program serves as an HR training course as well as a reference guide to critical HR issues. Tere are nine separate downloads of
sample Human Resource documents. Tis is a critical program for every bowling center's management team.
OVT006 on-line, $25 for CD
Customer Service is far more than just a nice smile and a pleasant personality. Great customer service advocates understand the essence of
customer service and execute it in their every action. Tis course will take your employees to that level. Lessons covered in this course include: Why People Frequent a Business, What is Customer Service and Becoming a Customer Service Advocate.
OVT002 on-line, $25 for CD
In today's successful bowling center, food and beverage service is one of the most important pieces of the puzzle. Some of the nation's most profitable centers attribute their profitability to the execution of a strong food and beverage operation.
Tis course is designed to train your employees in the operation of this end of the business. Lessons include: Food Operations, Controlling Alcohol Service, Safety, Cost Controls and Handling Special Events.
OVT005 on-line, $25 for CD
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