equipment around to provide the best access and improve flow through the shop. Not only will that make things more comfortable for your employees, but it’ll also make their jobs easier. Which means they’ll be able to knock out more work without working any harder… a win-win for both of you. Finally, consider a fresh coat of
paint. Just like the waiting room, a fresh paint job can make a world of dif- ference in how your shop feels to your employees. The object is to improve their outlook, and if you can do that with a couple gallons of paint, it’s money and time well spent. 2. Consider the Conditions —
What kind of conditions are you expect- ing your employees to work in? A bare minimum should include hot water to wash their hands. Don’t have a working hot water heater? You don’t need much; just small fast boiler should be adequate for washing up. What about heat? Does yours keep
up in the winter? You may be able to kill two birds with one stone by add- ing a waste oil heater. Transmission fluid burns great, and it won’t cost you
Maybe take the plunge and add A/C
to the shop. Believe it or not, it may not cost as much as you think to cool things off.
a dime to heat the place with it; just make sure your insurance and local laws allow it. Maybe take the plunge and add
A/C to the shop. Believe it or not, it may not cost as much as you think to cool things off. Cool air tends to sink down where you need it, and you’re only trying to knock about 20ºF off the outside temperature. If you keep the temperature at 80ºF (27ºC) and elimi- nate some of the humidity, your techni- cians will be comfortable, happy, and probably a lot more productive. Next, what about a lunchroom? No place for one in your shop? Look
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41
again: How much room are you wasting by storing out-of-date parts that you’ll probably never sell? Maybe you could reduce your parts inventory, remove a few shelves, and give your employees a place to sit down and relax for lunch. Add a table and chairs, a small
refrigerator, microwave, and a coffee maker, and you’ve got all the comforts of home. Just the place where your technicians can sit down and recharge for a busy afternoon. But don’t stop there: Add a com-
puter where your technicians can access technical information, and now they have a quiet place to research the jobs they’re doing. It’s sure to make them more comfortable… and more produc- tive.
3. Training and Certifications —
If you want the best technicians, you have to keep them up to date. Training doesn’t just make them more valu- able… it makes them more valuable to you. Well-educated technicians work more efficiently and more effectively. They fix cars right, and fix them faster. Well-trained technicians are also more confident. They feel better about
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