binding effect. The shop can’t have it both ways: The written warranty is either in effect or it’s not. The customer was no longer obligated to have the work done at the original shop or to contact the shop before having the repair work done by the other shop. But the shop was not relieved of its obligation to provide a product with a reasonable useful life.
• Also, the provisions excluding reimbursement for other expens- es, such as loss of use, incon- venience, lodging, etc. were of no effect, so the customer was awarded the $500 he requested.
Think about that! This case makes
a good argument for long term warran- ties. A written warranty is a contract that protects both the customer and the shop. Wouldn’t you rather keep the customer coming back to you? Even if the benefits of the war-
ranty decrease over the extended time and mileage (like a prorated battery or tire warranty), at least the customer is bound to comply with the terms and conditions of the contract, which, among other things, might include con- tacting your shop before any repairs are done elsewhere.
About the Author Thom Tschetter has served our
industry for more than three decades as a management and sales educator. He owned a chain of award-winning trans- mission centers in Washington State for over 25 years. In 1996 his business was honored as the number 1 small busi- ness in the state and ranked in the top 10, nationally. He also has served the Better
Business Bureau as a certified arbitra- tor for over 15 years and is using that experience as topics for this feature column. Thom is always eager to help
members of our industry and continues to be active in his retirement. You can contact him by phone at (480) 773- 3131 or e-mail to coachthom@gmail. com.
All bearing holes fitted with thick sleeves, made from 6061-T6 Aluminum
Screws hold sleeves firmly in place
(stronger than original case aluminum)… and precision machined to match OE Honda bearing specifications
Currently available for the following makes and models (more on the way, call for availability)
Accord 98-07 V6, 4 and 5 speed Odyssey 99-08 3.5, 4 and 5 speed (excluding tag code PGRA) TL 99-08, 4 and 5 speed CL 3.0 96-98, 4 speed CL 3.2 00-03, 5 speed Pilot 03-06, 5 speed
Try the new “Slausonator” Honda case – It WON’T be back!
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Call (800) 421-5580 • Local (310) 768-2099 FAX ( 310) 768-8298 • Se habla Español! SLAUSON
TRANSMISSION PARTS
GEARS August 2012
35
ENTER, THE “SLAUSONATOR” HONDA CASE… Finally a permanent fix for Honda bearing wobble and gear noise!
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