READER SERVICES SUBSCRIPTIONS
denise gildea +44 (0)1462 471930 CIRCULATION
michael emmerson +44 (0)1462 471932 EDITORIAL TEAM EDITOR
liz terry +44 (0)1462 431385 MANAGING EDITOR
katie barnes +44 (0)1462 471925 NEWSDESK
tom walker +44 (0)1462 471934
peter hayman +44 (0)1462 471938 martin nash +44 (0)1462 471933
NORTH AMERICA EDITOR
peter sargent +1 239 949 3394 ADVERTISING TEAM
PUBLISHER/ADVERTISING SALES astrid ros +44 (0)1462 471911
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john challinor +44 (0)1202 742968 david hunt +44 (0)1462 471902 jan williams +44 (0)1462 471909
ADVERTISING SALES –
WWW.SPA-KIT.NET stephanie rogers +44 (0)1462 471902
ADVERTISING PRODUCTION ed gallagher +44 (0)1905 20198
SPA RECRUITMENT/TRAINING SALES annie lovell +44 (0)1462 471901
WEB TEAM
WWW.SPA-KIT.NET/ PRODUCT SEARCH ENGINE
kate corney +44 (0)1462 471933 martin nash +44 (0)1462 471933
SPABUSINESS.COM
michael paramore +44 (0)1462 471926 tim nash +44 (0)1462 471917
dean fox +44 (0)1462 471900 emma harris +44 (0)1462 471921
DESIGN
andy bundy +44 (0)1462 471924 FINANCE
sue davis +44 (0)1395 519398
denise gildea +44 (0)1462 471930 CREDIT CONTROL
rebekah scott +44 (0)1462 733477 on the cover
Clarins’ Spa Life is part of an industry movement towards gaming (p80)
contributors Kate Cracknell
Kate Cracknell is editor of Health Club Management, Leisure Media’s magazine for the health and fi tness industry in the UK and Europe. Before joining Leisure Media, Cracknell spent two and half years travelling globally, following seven years working in advertising.
Susie Ellis
Susie Ellis is president of SpaFinder Inc, one of the world’s largest spa media and marketing
companies. A respected analyst of the spa and beauty industries, she serves on NewBeauty magazine’s editorial advisory board and is also a board member of the Global Spa & Wellness Summit.
Rhianon Howells
Rhianon Howells was the launch editor of Spa Business and established it as a journal of note. As consulting editor, she is closely involved with its continuing development, while also writing about health, fi tness, travel and leisure as a freelance journalist.
Neena Dhillon
Neena Dhillon writes about spas, hotels and travel trends around the world for consumer and business titles, ranging from Sleeper, easyJet and Gatsby to Hospitality Design. She is also the former managing editor of the Great Hotels of the World Luxury Spa Collection directory.
Jennifer Harbottle
Jennifer Harbottle has been a regular contributor to Spa Business magazine for
the last six years and has established herself as a leading commentator in the industry. Currently based in Malaysia, she focuses on writing about the Asia-Pacifi c leisure sector.
Leonor Stanton
Leonor Stanton is an independent hospitality and spa consultant who specialises in market
and commercial assessments and fi nancial planning in the hospitality and spa sectors worldwide. She previously worked for Deloitte Consulting and Deloitte Corporate Finance.
T e views expressed in individual articles are those of the author and do not necessarily represent those of the publisher, T e Leisure Media Company Ltd. © Cybertrek Ltd 2012. All rights reserved. No part of this publication may be reproduced, stored in a retrieval system or transmitted in any form or by any means, electronic, mechanical, photocopying, recording or otherwise, without prior permission of the copyright holder, Cybertrek Ltd. Registered at Stationers’ Hall 30851, Spa Business ISSN 1479-912X is available on annual subscription for UK £28, Europe £38, USA/Canada £28, rest of world £38, from the Leisure Media Company Ltd. Portmill House, Portmill Lane, Hitchin SG5 1DJ, UK. Printed by Mansons. ©Cybertrek 2012 ISSN 1479-912X. Digital edition at
www.spabusiness.com/digital
the leisure media company publishes
subscribe online:
www.leisuresubs.com
12 Read Spa Business online
spabusiness.com / digital SPA BUSINESS 2 2012 ©Cybertrek 2012
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