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NewARMACEO Peverel rescue Research


what’S happening in the leaSehold Sector NewCeO


MichelleBankstakes keyroleatarMa


TheAssociation of Residential Managing Agents (ARMA) appointedanew chiefexecutive, Michelle Banks, in January. The appointment followed theretirementofformerchief executive David Hewett after 15 years in the role. Michelle left herpost as deputy


director in theDepartment of Communities and Local Government after alengthy career in the Civil Servicewhere she worked in a wide variety of policy sectorsincluding housing and planning. ARMAwelcomes her expertise in developing policies andstrategiesfor change as well as herclear understanding of the expectations that government ministershave of external partners such as ARMA.Michelle’sappointment comesatanimportant timefor ARMA,asitcelebratesits 21st anniversaryand workstoward implementation of itsARMA-Q project–the enhancementof the association’s self-regulatory regimeformembers. “Iamdelighted to be joining


ARMAat this important point in the association’s development,” said Michelle as shetookup herappointment in February. “Clearly David Hewett will be a very hard act to follow but I


RePORT serVicecharGesinlonDon


In a newreport released in March, theLondon Assembly’s Planning and Housing Committee calls for a change to the service charge regimewhich is estimated to affect more than halfamillion leaseholders in the capital alone. The report, titled Highly


chargedmakes a number of key recommendations that thecommittee believes would make service charges fairer for leaseholders.The report’sfindings are based on input fromkey stakeholders as well as comment fromleaseholders.Problemareas


Flat Living Spring2012


flagged up by thereportinclude: nThe dispute resolution process nTransparency nThelevel of consultation


over proposed developmentor improvement works. Thereport’srecommendations


include: nMore transparencyfrom


privatelandlordsandmanaging agents, with key stakeholders like ARMAand RICS setting an


example of good practice. nPrivatesectorlandlordsto adopt more comprehensive


consultation processes. nTheLeaseholdValuation


Tribunal (LVT) to ensure a fair deal forleaseholders conducting


theirowncases. nThe LVT, in conjunction with LEASE, should set out plans for providinganexpandedservice to


improvedispute resolution. nGovernment to consider makingmediationacompulsory first step of thedispute


resolutionprocess. nConveyancing solicitors to provide leaseholders with more informationupfront. For more information and to


read the full report, go towww. london.gov.uk


LauNCh


new weBsite forflat liVinG


Look out for the exciting new Flat Living website due to be launched during April. The newly designedsitewillprovide acomprehensivesourceof informationfor residents’ management committees(RMCs) righttomanagecompanies (RTMCos) propertymanagers and anyone else with an interest in the leasehold sector. Wehave divided the site


into thefollowing sections: insurance,management, maintenance, leaseissues, service charges, utilities, property disputes,health andsafety, caselaw,energy efficiency and buying/selling/ renting. Easy-to-use navigation under


Michelle Banks: delightedtobe joiningaRMa


amverymuch lookingforward to the challenge.Mymain aim is to buildonthe excellent foundation provided by the existing organisation and drive thedevelopmentofanenhanced self-regulatory regime.” Formed in 1991, ARMAis


theonlybodyinEngland and Wales to focus exclusively on the


management of long-leasehold property.ARMAhas morethan 270member firmswhichmanage some900,000 homesinmore than 34,000 blocks or estates. To read more about Michelle’s


appointment, turn to p38ofthis issueand formoreinformation


about ARMA, go towww.arma. org.uk


each of these headings will allowusers to findthe answerto almost any problemwithin three clicks. Opportunitiesexist to sponsor


sections, contribute articles andtoadvertise.Tofind out


more contactWarwickSmith at warwick@flat-living.co.uk


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excitingnew design for Flat Living website


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