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atchandlers place,anewdevelopmentofeightapartments in caterham,surrey,aspreyhomespromisesaLondonlifestyleat anaffordable price.each of thetwoone-bedroomandsixtwo- bedroomluxuryapartments featuresanindividuallydesigned paularosa kitchencomplete with integratedoven,gas hob, fridge/ freezer,washer/dryeranddishwasher,all byZanussi.Bathrooms arefittedwithamirror, aladder-styletowelrailandaconcealed thermostatic shower. internal doors areoak-veneeredandthe masterbedroomsfeature fittedwardrobes. inadditionthereislift access toeach floorandall flatshave videoentry systems,while secureentrygates give access to thecarparkandbicyclestorage facility.pricesrangefrom£225,000foraone-bedroomapartment to£325,000foratwo-bedroomapartment-aconsiderable discountonLondonprices.formore informationcontacthamptons internationalon01883345255or


uKmarKet Following 12months of design and testing,CHUResidentsline has announced the launch of anew insuranceproduct forResidents’Management Companies (RMCs) and PropertyManaging Agents. Thenewly launched policy

new insurance productson

automaticallyincludes exclusiveelements; such as, eliminationofaverage clause, exploratorycostsincluding thecost of replacement parts,machinerybreakdown and lessees’ fixtures and improvements – all under one policy.Most important, according toUKmanaging director BelindaThorpe, 70%of claims are settled within three workingdays. “Lessees’fixtures and

improvements cover has generatedthe greatest interest,” says Belinda. CHUResidentsline’s policy

provides automatic cover for Lessees’ fixtures and improvements beyond that originally installed–upto £50,000 perflat.Tofind outmore

callCHUResidentsline on 0800 281 235.

HEaltH and safEty springLaunchforfireschemes

Nationally recognised accreditationschemes forfire risk assessorsare in thepipeline.A thirdparty certification scheme to approvecompanies providing life safety fireriskassessment services has nowbeenfinalised by registration bodyBAFE andthe newBAFE scheme-SP205 -for companieswho providefire risk

Flat Living Spring2012

assessmentsisexpectedtolaunch in late spring 2012. SP205LifeSafetyFireRisk

Assessment,togetherwith aguidancedocumentfor certification bodies, has nowbeen lodged with theUnitedKingdom AccreditationService. It is thought theschemewillbeformally publishedlater in thespringwhen

at leasttwocertification bodies areonthewaytogainingUKAS accreditationto runthe scheme BAFE,theregistrationbodyfor

thirdparty certificationof fire protectionproductsandservices, hasalso beenworkingonascheme forcompanieswhoprovidefirerisk assessment services, togetherwitha guidancedocument for certification.

13 EnErgy

LeasehoLders penaLisedfor misreadmeters

Leaseholders are being hit with astronomical bills because of mistakesmade by their energy suppliers, the Association of ResidentialManaging Agents (ARMA) cautioned inMarch. Thewarning followsconcerns

raised by severalleaseholder- run ResidentsManagement Companies(RMCs)thathave beenservedwithbackdated bills for tens of thousands of pounds because energy companies have misreadmeters for the communal areasoftheir flats.The problem is exacerbated by theenergy regulatorOfgem’sclassificationof RMCs as commercial enterprises - despite thembeing run purely tomanage the communal areas of their building and not for profit. Thismeans energy suppliers can chargeleaseholders commercial tariffs andtreat themlike business customers, back-billing themforuptosix yearsand demandinginstant payment, even though themistake is theirs. ARMA,which hasmembers acting asmanaging agents for

thousandsofRMCsinEngland andWales,isurgingOfgem to address the problemin its current review of the non- domestic energy market. ARMA wants energy companies to treat RMCs likedomestic customers by limiting back-billing to a maximumofone yearwhen a metermisreadingistheir fault. It is callingfor acodeofpractice to protect micro-businesses, like RMCs,and encourageenergy companies to implement sensible payment plans. “Leaseholders should notbe

punished forthemistakes of energy suppliers,”commented ARMA’s chairman, Peter Dening of Pennycuick Collinsin Birmingham.“In thesetough economic timesitissimplynot acceptable that residentscan receiveunexpectedbills for thousandsbecausetheir supplier hasmisreadameter.Thisiswhy wearecalling foracodeofpractice to protect leaseholders fromthe cripplingeffectsofsuchmistakes and avoidunnecessary debt”.


popuLar Askthe Experts, anew,free eventfor leaseholders and RMCDirectors organisedby Flat Living,was launched in Januaryatthe HermitageHotel in Bournemouth.More than 100peopleattendedthe event, which was supported by Sky, Mainstay,SLC Solicitors and CHUResidentsline. Each business fielded arange

‘asKthe experts’ proves

of experts to deal with queries fromleaseholders and offer advice on issuesregarding theirflat or block. The format was different to many events as it gave people the opportunity to speak to experts on a one-one basis and this was well received by those attending. Theevent wasalsosupported by important services including the Fire Service and local health and safety and crime prevention teams. FPRA chairmanBob

Smytherman said:“TheFPRA wasdelighted to be invitedby Flat Living to attend this event and provide independent and impartial advice to Bournemouth leaseholders.Italsoprovided agood opportunityfor our membersfrom that area tomeet with ourhonoraryconsultants BernieWalesand NicShulman to discuss any concerns face- to-face as well as providing an opportunityfor non-members to seek free advice”. The event was reported

to be a positive hit by local leaseholders,withmany residentscommentingthat they didn’t knowwheretogofor advice in certain situations. The experts at the event were able to supplymany of the answers they were lookingfor.Accordingtoa spokesmanfor theevent,“Allof the sponsors worked extremely well together.The guestswe polled were, without exception, all impressed with the people they hadspokentoand the variety of experts ‘on hand’”.

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