thing in you that no one else did. Send it out or, better yet, de- liver it in person and notice how terrific you feel. This works like magic, creating happiness for you and the recipient. Evidence from the field of Positive Psychology tells us that even one letter can have a long-term effect on happi- ness. (And if you do one a month – wow!)
2) Create a Gratitude Jour- nal Write in your personal Grati- tude Journal (or Blessings Book) nightly and you’ll have sweet dreams. Write down three good things that happened that day and why. Create a “departmen- tal” Gratitude Journal and you’ll help build a dream team. Keep it in an easily accessible spot in your department, and encourage everyone on your team to write at least one line daily about some- thing for which they’re grateful. This simple exercise in focusing people on something that makes them happy and appreciative gets them to be on the lookout for more of the same. Being focused on what’s positive will have a powerful impact on the way co-workers interact and the way they treat customers as well.
3) Breathe – That’s right: Stop what you’re doing and breathe deeply. As you do this, think about something you deeply appreciate, or imagine your heart smiling. Even the busiest person in the world can make time for this powerful mood-altering and stress-relieving exercise. Most people don’t realize that the mind can’t tell the difference between that which is real and that which is vividly imagined. If you recall a pleasant and calming scene and breathe deeply and fully into it, your body will relax as if you are there.
4) Rethink the way you open staff meetings. Before you get down to business, you begin every meeting by having each person in the room share something for which they’re grateful. This creates camaraderie and inspires creativity; it liter- ally gets everyone on the same ‘wavelength.’ Every emotion has a vibration, getting everyone on the vibration of appreciation gets the team to the heart of the mat- ter quickly. End each meeting the same way. Ask, “What’s one thing about today’s meeting that you appreciate.”
5) Send “Thank You” cards to customers, employees and suppliers. Make sure they’re personal and handwritten whenever possible. Don’t worry if you don’t think you’re a ‘great writer.’ Simply thanking custom- ers or other stakeholders for their business goes a long way.
6) Send Thanksgiving gifts instead of traditional holiday presents – With this simple shift of gears, you can really stand out from your com- petitors.
7) Genuinely thank em- ployees on a regular basis - If you’re a manager, make it a point to tell each and every employee what it is about them that you’re specifically grateful for. You can focus on a special characteristic you really appreci- ate – a sense of humor, a can-do attitude – or actions they took that made a difference in the company.
Remember, what you focus on expands. Focus on the good and you’ll get more of it.
roof that there are health benefits to feeling ; such feelings can reduce stress, boost your en your mind to new possibilities and make it er to be kind and creative.”
aspiremag.net
JoAnna Brandi is an author, speaker and workshop facilitator. She helps companies find the connection between positiv- ity and profitability through exquisite Customer Care. Read JoAnna’s blogs And
http://PositivityPractices.com/ http://www.CustomerCareGoddess. com and you can also find her at www.
ReturnOnHappiness.com
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