Advantages of immobilizing:
• A booted car is easy to see and acts as a deterrent to others whomay consider breaking the rules.
• As the parking operator, you have the power to remove it only after all fines have been collected.
• You gain control of the situation, and a third party (towing company) is not involved.
• Even though the bad guy will not be happy, having his or her car in sight is better than its being in some unknown impound lot. This allows themto be a bit more rational when you are dealing with them.
The advantages of towing:
• The offender’s vehicle is removed from the premises, allowing the space to be used by another vehicle.
• It sends a very strongmessage that violators are not tolerated.
• You need not be involved; a third party contractor can handle the problem.
appeal it and understand what they did wrong. Some people, however, test the limits of an enforcement program. For this reason, it is imperative that detailed citation records be kept. Due to the cost of a dedicated parking database and the
technology associated with it, small parking programs are limited to entering citation data (date, time, location, license plate number, type of violation, etc.) on a spreadsheet. But any operation that issuesmore than about 20 citations per day should use handheld ticketwriters that are tied into a sophisti- cated database that can track citations. Handheld ticket writers also have the capability to
immediately notify enforcement personnel of repeat offend- ers, issue warnings and citations, store occupancy informa- tion, and more. Their accompanying databases can be linked to a state’s DMV database in order to obtain vehicle owner information. They also can track citations and parking per- mits, and run numerous detailed reports for the benefit of parkingmanagement. Maintaining control of a university parking operation
can be tough, but with tight controls, consistent enforcement and good customer service, parking can become a positive and beneficial component to a university environment.
Bart Neu is a Senior Operational Specialist at Desman Associates. He can be reached through
www.desman.com
PT SEPTEMBER 2009 • PARKING TODAY •
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