PT THE AUDITOR


proximity card systemformonthlies. So far, so good. When I audit a garage, the first thing I do is survey the


garage before they even know I am around. I drive through the garage and walk through the garage, and then present myself to the garagemanager and begin the formal audit. This time, the drive through was illuminating. I drove up to the cashier and gave her my ticket. She com-


puted the fee, which was free because I had been in the garage, I assumed, less than the grace period. She then grabbed what appeared to be a stick and shook it out the window of the booth. The gate opened, and so did my mouth. I was so stunned I could barely drive out of the lot. I parked around the corner and walked back to watch the


I I Kid You Not…


HAVE BEEN AUDITING GARAGES for donkey’s years, and frankly I thought I had seen everything. But this garage in the Midwest took the cake. It was a 550-car structure with a pay-on-exit system. It had a


A BroomHandle


next exit. Sure enough: The fee was collected, the cashier waved a stick out the boothwindow, the gate opened, and the parker pro- ceeded out of the lot. Had I been inWitch Country or had it been near Halloween,


I could have perhaps thought that the cashierwas fending off evil spirits, but this was just a fine summer day. I got themanager and asked if he knewthe cashierwaswav-


ing sticks at his customers. He looked atme aminute, then start- ed to laugh.We walked out to the booth and he proceeded to show me, I kid you not, a cut-off broom handle with a proximity card taped to the end. “We have had a problem with the cashier terminal for a few


days and have been unable to get it fixed, “ themanager said. “So we programmed a card to be an ‘attendant’ card and to disregard the anti-passback feature. Then we taped it to the broom handle so the cashierwouldn’t have towalk outside for each exit to open the gate.” He was quite proud of his solution. He even told me that he could count the number of transactions with the card and com-


See us at the IPI booth #515


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