You Paid a Lot for That System–Why Not Use it? from Page 42


than 200 of these exceptions a day. I told the manager that before he could close out a given day, he had to explain to my satisfaction, in writing, every exception printed on the PARC systemprinter. Boy, did they scream! Three things had to happen: The


manager had to be on top of his garage and know what was happening, and he had to actually look at the report. Then I had to actual- ly look at the report and read the explanations. By the end of the first


ning, and it also provided a tool to ensure that the managers were doing their jobs. Let’s face it. The owner paid a lot of


money for all those alarms, exceptions and the like. Did you know that when a ticket dis-


penser or cashier terminal goes off-line, there is a printout of a line item excep-


Did you know that in most super-


markets, if the cashier terminal goes down or off-line, they close the lane, and if the central computer shuts down, they close the store? They can’t imagine run- ning with the system off-line. The question you need to ask is: “Is


week, the exceptions were down to less than five a day. Revenues were up, and the garage was running smoothly.The equip- ment was in the best shape it had been in years (the manager reported malfunc- tions and got someone out there to fix them). Spitters didn’t run out of tickets. Lost tickets went to almost zero. The equipment was doing its job. It


The question you need to ask is: “Is my system running online or off-line?”


tion that shows which terminal it was and when it happened? During the time that dispenser is down or the terminal is off- line, you might as well be running the operation with a cigar box. Forcing the issue with your manager


provided information that could be used to determine how the garage was run-


ensures a smooth running system, and a smooth running system means a better garage and happier customers.


my system running online or off-line?” You can’t tell if your manager doesn’t look at the reports to see if those little “malfunction” or “off-line” messages appear. If you aren’t going to use


the reports and the manage- ment tools the PARC system provides, why pay all that mon- ey for it? Frankly, a cigar box


would work just as well. We live in the information age. But


it’s not the availability of the informa- tion but what we do with it that makes a difference.


Woof!! PT


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