Consultant Addresses Deep-Seated Hostility to On-Street Parking from Page 18


way. It’s not like I’m the one having the breakdown. Is it?


Dr. VH: No, no, you’re on the ball


with this one, my friend. Those parking systems, at least most of them, work fine. Now, some can be a bit byzantine, in terms of not being understandable to the mere mortals among us.But others,well, they’re what you’d even call, user-friendly.


JS: So what gives? Dr.VH: The sad thing is, many own-


ers of these parking garages and lots are what I would call passive-aggressive.


JS: You mean they say they’ll do


something, then they don’t? Dr. VH: Not even, Giuseppe! Too


many owners don’t describe how their access and revenue control system really needs to work. On top of that, they don’t demand the training and reports to help guard the till. They’re passive owners. They don’t even knowwhat kind of reports they need to keep tabs on the “MSM.”


JS: I know – those Mainstream Media are out of control! Dr. VH: No, no. I’m talking about


that other MSM: the Money Stream Madness. As good as some of those PARCS are, they can’t keep the workers or managers from stealing cash or letting friends park for free if the owners don’t get regular audits by experts who really know how to audit a garage. Or, if they don’t hire the right people to watch over the operator!


JS: Sowhere’s the “aggressive” come


in, Doc, aside from my cured hostility toward on-street parking?


Dr.VH: Some parking owners think


they can be aggressive with their system provider or operator after they’ve lost tens or even hundreds of thousands of dollars. You know howmany hours of therapy that could buy? But by then, themoney’s gone. Sure, they may get a settlement, but it could be pennies on the dollar. By then, the horse has left the barn. The toothpaste is out of the tube. The air’s out of the bal- loon.The…


JS:Yo, Doc, you sure are laying on themetaphors today; you feeling OK?You


sure you couldn’t use some of that primal screamtherapy yourself?


Dr. VH: Tried it once, Joe. The hot


tub leftme waterlogged, and I coughed for a month from the chlorine vapors. But I digress.The point is – hey,wait aminute – we’re supposed to be talking about you!


JS: That’s OK, Doc. I get the point.


Next time I park in one of those garages, I’ll think about whether the owner knows what’s really going on, and that there’s a chance my money might be going into the wrong pockets.


Dr.VH: Speaking of pockets, Joe.


You have cash for today’s session, don’t you?


JS:Never leave homewithout it,Doc!


When on day-release from his local psych ward, Joe Sciulli is Vice President and Senior Operations Consultant of Chance Management Advisors, Inc. He can be reached at Joseph.Sciulli@chancemanagement.com.


PT


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20


JANUARY 2011 • PARKING TODAY • www.parkingtoday.com


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