HOSPITALITY AND CATERING SHORT COURSES
CIEH FOOD SAFETY AWARD CIEH FOOD SAFETY AWARD
NCFE CUSTOMER SERVICE
Level: 1 Level: 2
CERTIFICATE
Duration: Half day Duration: 1 day Level: 1
This course is essential for employment This course is ideally suited for any food
Duration: 12 weeks
in catering including kitchen porters, handler working in catering premises where
This course is ideal for anyone who is
warehouse staff and wrapped food food is prepared, cooked and handled.
currently employed in the service sector
handling employees. It is suitable for
anyone with minimal or no prior food safety
Content
and for those looking for a career in service
sector operations as it introduces the
knowledge as the course provides a basic • Food safety legislation
principles of exceptional customer service.
understanding of food hygiene.
• Food safety hazards
• Temperature control
Content
• Principles of safe food storage and
• Delivering excellent customer service
• Meeting the needs of the organisation

cleaning
• Improving organisational performance
• Developing customer service skills
Students are required to complete written

assessments for each of the units.
Entry Requirements
There are no formal entry requirements for
For more information about the above short
this course but you must have basic literacy
and numeracy skills.
courses, visit our Enterprise Unit website:
Progression
www.skilluplondon.co.uk
Customer Service NCFE Level 2 or
employment in the hospitality industry.

For enrolment information
see page 9, call 020 7815 1600
or visit www.skilluplondon.co.uk
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