30-36 SPATA AWARDS:SPN Master pages 11/3/09 14:34 Page 6
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TANBY A DOUBLE WINNER WITH
When Tanby Construction were asked to
build a pool and spa complex in Kent then
“LARGE” STYLE POOL AND SPA
“large” was the key word.
Says Delyse Borley from Tanby
Construction: ”That was the key word for the
project. It was a large house so everything
needed to fit in with the style and feel of the
property so we were asked to provide a
large pool with large surrounds and to
provide something which was absolutely in
line with the details of the house.”
Tanby is based in Warlingham in Surrey
and the company is well used to being an
award winner. It has twice been a gold
winner at the awards.
“There were very specific requirements
for the project where we had to include a
spa at the end of the pool,” added Delyse.
The project won Tanby two prizes in
two different categories – silver in the
concrete pools £60,000 to £90,000
category and bronze in the in-ground spas
and health pools category.
TANBY CONSTRUCTION
A classic large house in Kent wanted a similar large approach to its pool and spa look- the result
telephonesolid 01833 622335
was an award winning pool and spa from Tanby Pools
pc
www.tanbypools.co.uk
BARRY’S ATTENTION
Ellen Watts, a retail consultant of wide and changing rooms and a sauna enabling
varied experience to judge the winning customers to ‘test drive’ the product at
TO DETAIL MAKES
entries. Ellen said: “I have nothing but their leisure prior to purchase.
OYSTER POOLS
praise for the high standard and attention The retail shop carries a product range
to detail in the entry submissions of over a 1,000 stock items and so a bar-
WINNERS
themselves. The standard was high and the coding sytem was installed to monitor the
judging was difficult. entire process. This means the company
Barry McCabe has a unique way of looking “Oyster Pools stood out because of its has instant knowledge of product stock,
at his pool and spa showroom in beautifully landscaped site and immaculate ensuring customers requests are met
Monmouthshire, Wales. showroom, coupled with a genuine quickly and efficiently.
“When I walk into the showroom I like to appreciation of what it takes to retain Barry added: “We are delighted to have
look at it as a customer seeing it for the customer confidence and loyalty. Their won this industry recognition. Credit goes
first time. What would I like to see? Is visible commitment to their staff and to the whole workforce for outstanding
everything set out right? Does it have the customers and the industry as a whole is customer service and the high standards
maximum impact? Can it be better?” exemplary and they are worthy indeed to be we set ourselves.”
Barry, the owner of Oyster Pools which has held up as a beacon of retail excellence.” Second place was awarded to Home
been in business for 30 years has 14 spas on Oyster Pools is open throughout the Counties Ltd in Horsham and third place
show at his showroom, a display pool with year, seven days a week. Barry works went to Asher Swimpool Centre Ltd in
sliding cover, endless pools – the lot. alongside wife Paula on the pool building Grantham, Lincolnshire.
“We think it’s important to keep on and refurbishment side of the business Oyster Pools also took two other awards
showing customers the best quality and with Paula’s son Gareth Coote taking – silver in the domestic refurbishment
the best service,” he adds. responsibility for spa sales. The company sector and double bronze in the outdoor
The attention to detail is clearly a key has continued to enjoy strong sales liner pools up to £35,000 category.
factor in Oyster Pools winning the despite the economic turn down after re-
prestigious Peter Geekie award at SPATEX launching their showroom last summer.
OYSTER POOLS & LEISURE
– a prize given for retail excellence. The 1,200 m
2
show site is the biggest in
telephonesolid 01291 690614
In memory of its founding father, Wales and boasts a chalet containing
pc
www.oysterpools.co.uk
Certikin International again sponsored the
award which carried a prize of £500.
“Years of experience have shown me
what to look out for as a customer. I always
say it’s a bit like going home and noticing
there’s a tear in the wallpaper by the light
switch. It’s probably an inch wide so you
take no notice, then it becomes two inches
and before you know two years have gone
by and the place is a mess. It’s important
to keep changing. Since we won the award
we’ve changed things round again.”
Changing the emphasis slightly this year,
the award was made for retail excellence, a
subject that was close to Peter Geekie’s
Attention to detail is the key for Oyster Pools and its award winning showroom in Monmouthshire
heart. Certikin called upon the services of
34 swimming pool news APRIL 09
Digital edition available at
www.swimmingpoolnews.co.uk
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