p42-43 MS Mar12 9/3/10 16:15 Page 42
Double points!
knowledge
ttglive.com
Mystery Shopper
from Liverpool
The mystery shopper visited two agencies in
Liverpool on a Saturday morning. They then
selected two websites, including a sponsored
link, from a Google search for “flights and hotel,
Double points in
Reykjavik”
all Radisson Blu
& Park Inn hotels
This week’s challenge:
The mystery shopper asked
in the UK & Ireland
for four nights in Iceland for
a couple wanting a four-star
Special offer for you!
hotel and flights to
Simply book any Park Inn or Radisson Reykjavik in May.
Blu hotel in the UK or Ireland by the
31st March 2010 for stays until the
end of June 2010 and look to book
will automatically reward you with
double points.
CHALLENGE AT A GLANCE.
Questions? Contact us:
looktobook@looktobook.com
Who: Budget: £1,000 Where: Iceland
+353 1 706 0234
TTG has teamed up with React Surveys to simulate a realistic booking process each week – that means a mystery shopper
looking for the best deal from agents and operators on the high street, online, on TV or in newspapers.
The Mystery Shopper research is carried out on behalf of TTG by React Surveys, and no further details or information
can be disclosed. Researchers take into consideration first impression, sales process, product and budget
match and extras offered before giving an unbiased opinion of which channel/company they would have
www.looktobook.com booked with on that occasion. We do not claim that the winner is the best in an area or specialist sector, as we
may report on competing travel firms in the future. Please note the aim of Mystery Shopper is not to criticise
individual agents or companies, but to promote good sales technique for the benefit of all in the travel trade.
42 12.03.2010
Page 1 |
Page 2 |
Page 3 |
Page 4 |
Page 5 |
Page 6 |
Page 7 |
Page 8 |
Page 9 |
Page 10 |
Page 11 |
Page 12 |
Page 13 |
Page 14 |
Page 15 |
Page 16 |
Page 17 |
Page 18 |
Page 19 |
Page 20 |
Page 21 |
Page 22 |
Page 23 |
Page 24 |
Page 25 |
Page 26 |
Page 27 |
Page 28 |
Page 29 |
Page 30 |
Page 31 |
Page 32 |
Page 33 |
Page 34 |
Page 35 |
Page 36 |
Page 37 |
Page 38 |
Page 39 |
Page 40 |
Page 41 |
Page 42 |
Page 43 |
Page 44 |
Page 45 |
Page 46 |
Page 47 |
Page 48 |
Page 49 |
Page 50 |
Page 51 |
Page 52 |
Page 53 |
Page 54 |
Page 55 |
Page 56 |
Page 57 |
Page 58 |
Page 59 |
Page 60 |
Page 61 |
Page 62 |
Page 63 |
Page 64