p33 Knowledge Cover Mar 12 9/3/10 16:12 Page 1
for you and your business
ttglive.com
Help your sales take off.
Selling tips and news in our 12-page air special, p45.
BUSINESS KNOWLEDGE. PRODUCT KNOWLEDGE.
Mind control for travel agents p36 Air: Noticeboard p45
How to use language to improve your Updates from global carriers plus
selling power a great Knowledge College prize
Knowledge college p38 Air: Up, up and away p47
Win a week-long stay at a Sandos resort Our top tips to make flight upgrades
by taking our latest online course! more affordable for your clients
Mystery Shopper p42 Air: Nordic focus p50
Our mystery shopper is in Liverpool Despite the rigours of 2009, airlines are
on the lookout for a break in Iceland adding new routes and extra capacity
Day in the Life p64 Air: Regional round-up p52
Alvita dons her dancing shoes to meet Darren Our look at new developments around the
Mystery Shopper
and Lilia on a Strictly Come Dancing weekend country starts with a focus on Bristol airport in Liverpool, p42
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