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ttglive.com
mystery shopper knowledge
This week’s contenders: high street v internet
Thomson Travel House British Airways Travel Republic
8 St Mary’s Arcade, The Quadrant 26 Park Street Britishairways.com Travelrepublic.co.uk
All three consultants I was acknowledged Amongst the list of The website was
were busy and by all of the websites resulting bright and easy
I was not consultants the from my search, to follow. I was
acknowledged moment I walked the BA name stood encouraged by
initially. However, when I was into the store. I was offered a out as a company I knew and the main image on the site
approached, the agent was seat by a friendly agent who had travelled with before. Its being of Athens. My only
friendly. They asked questions, engaged me in conversation website was easy to navigate. concern was that it might not
but not about hotel rating, throughout the booking Few questions were asked feature five-star holidays as
location or budget. Their first process, making me fee like a initially but once a selection of the initial search seemed
suggestion was unsuitable. valued customer. They noted hotels appeared it was easy to basic. I was offered flights to
Further attempts to find a five- all of my details and found a filter by rating and location. select first, then a page on
star within budget were un- five-star property with massage Unfortunately, the cheapest hotels. I considered this an
successful so they suggested I treatments, sauna and Jacuzzi spa hotel was £611 per person advantage to be able to select
buy flights with the agency and close to the attractions. It was and it was unrated. A five-star the two separately. I picked the
book a hotel myself online. I over budget but only by £80. I spa property was almost double cheapest property which met
pushed, and was shown Electra was shown images of the hotel my budget. However, I would my needs although it was still
Palace with a spa but later and the sites from its restau- prefer a BA flight to easyJet as over budget. Extras were
was quoted for the four-star rant. Transfers were also offered by Travel House. Car suggested, including extra
Electra hotel without a spa. offered. I would have booked. hire was offered as extra. luggage. I would have booked.
✔First impressions ✔First impressions ✔First impressions ✔First impressions
✘ Sales process ✔Sales process ✔Sales process ✔Sales process
✘ Product match ✔Product match ✘ Product match ✘ Product match
✘ Incentive to book ✔Incentive to book ✔Incentive to book ✔Incentive to book
This week’s winner: Travel House
I was impressed with British Airways and would have booked if I’d been willing
next
to compromise on the hotel having a spa or being five-star. Travel Republic’s
week
total prices were not clearly displayed and were £270 more than Travel House.
The agent at Thomson was polite but didn’t consider my specific needs.
Roxanne at Travel House quickly found a solution close to budget. She also
Mystery Shopper goes
Roxanne Leyman at
Travel House offered
brought the property alive by showing me images. I was encouraged to
to the East Midlands
the most enthusiastic
service and brought
book but not pressurised. I was offered seven nights’ B&B at the Athenian
the holiday to life Callirhoe Exclusive in Athens, departing April 16 from Gatwick, for £1,080.
Tävling.
www.sassalesinfo.com
Wi
n
a we
e
k
e
n
d
Or competition as you say in English. First prize is a weekend break in Stockholm
bre
a
k
in
S
to
c
k
h
ol
m
!
for two, travelling in our premium economy cabin Economy Extra and a two
night stay at the Clarion Sign Hotel
*
. We also have more prizes up for grabs.
All you have to do is to book and issue qualifying Economy Extra tickets.
Valid fare basis are BUKSPEC2, BCAMRTY and BCAMOWY.
Visit www.sassalesinfo.com to register your SK ticket today.
*The competition closes at midnight 31MAR10. Terms and conditions apply, see website for full details.
SSKI5980KI5980_UKUK_SHWSHW_TTGTTG_11002DD002DD_w230Xh65.indd 1w230Xh65.indd 1 22010-02-11 17.16010-02-11 17.16
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