p34-35 Letters Dec 4 1/12/09 18:40 Page 35
ttglive.com
letters
If Avro and Teleticket do not I felt privileged to be a part Thanks to Macau tourist
support trade, then cross-sell of the Oasis inaugural board and TTG for a fab fam
As they say: “Who needs friends like that?” I would just like to express my gratitude to Thank you to TTG and the Macau tourist board
(“Avro and Teleticket bosses insist they support Royal Caribbean International and the UK office for a fantastic fam trip to Macau.
trade”, ttglive.com). for allowing me to be one of the privileged few Our host Alorino and the restaurants we saw
If the trade doesn’t like it, cross-sell, and to travel on the inaugural of its beautiful new were excellent, and the hotels were wonderful.
remember that if you really don’t like it, cross- ship, Oasis of the Seas. I recommend a visit to Macau as a stopover
sell away from Monarch and Cosmos as well. The ship is truly magnificent and with so in the Far East, and as an alternative to Vegas
The only way to make operators respond is to many innovative touches she is hard to beat. because of the many casinos on the island.
hit them where it hurts – in the pocket. The whole experience was amazing but the
Aqua Theatre show preview really did wow with Suzanne Kimberley
Nicholas McKay its breathtaking display of diving, acrobatics travel consultant, Midlands Co-op Travel
managing director, Travel Designers and choreography.
One not to be missed! Correction: Holiday Options
NCL refund delay causes letter of the week
agency frustration Jo Colman-Bown Last week, TTG erroneously attributed part
How ironic that a holiday company claims it is cruise product manager, of the letter of the week to Lee Harrison of
unable to maintain effective administrative Best at Travel, London Select World Travel. Some of the comments
support due to staff holidays. had in fact been submitted by Simon Clifford
A refund was agreed by NCL on November 2, EDITOR SAYS: Watch our Face of Travel winners of Wexas. Below is Lee’s original comment,
and paid to customer from our account. explore Oasis at ttglive.com/oasis/videos or reflecting on the demise of Holiday Options:
More than 15 calls, five promised cheques turn to p38 to read their onboard diaries
and health-threatening levels of frustration It is always a sad day when a good operator
later, no cheque was apparent. Anatolian Sky’s staff helped goes into administration. Over the years we
Maybe TTG could recognise appalling service make Egypt fam exceptional have had many satisfied clients and a lot of
within the industry by sponsoring an annual I am just writing to praise Penny and Julie from repeat clients. Over the years Rupert Diggins
award? Anatolian Sky on our recent educational to became the face behind Holiday Options and
My preferred title would be “The cheque’s in Egypt. I’m pleased that he has a new job with Balkan
the post”, but I’m sure your readers can come As it was a new product for them as well, I Holidays. I hope that the rest of the Holiday
up with equally appropriate titles for the think they were outstanding. They came across Options team find work just as quickly.
award. some difficulties, but coped with them with
professionalism and calm. Lee Harrison
Sue Cobley, director, Sketty Travel, Swansea As well as my high praise for these two, owner director, Select World Travel
the ground-handlers were superb, especially
NCL REPLIES: We welcome all feedback from Mostapha and Bahaar, and Mohamed our
What do you think?
our travel agent partners in order to improve driver.
customer service. This was a fantastic educational, and that is The deadline for letters is 10am on Tuesday.
In the case of Sketty Travel, the situation just what it was – educational. We need your name, job title and company
was complicated due to the airline cancelling I will be booking all my Egypt holidays with address. These will be withheld on request.
the direct flight on which Sketty’s passengers Anatolian and have said to my colleagues to do Priority is given to letters sent exclusively
were booked. the same. to TTG. Please limit letters to 250 words
We proactively contacted the agent with an Thank you for letting me go on this trip – maximum. We reserve the right to edit.
alternative indirect flight option which was your hospitality was exceptional. Email: ttgletters@ttglive.com
unsuitable for these guests; however, we Fax: 020 7921 8033
refunded the flights free of charge. Jennie Walters Comment: Or have your say on stories on
The cheque has been cleared for Sketty Deva Travel, retail division of ITC, ttglive by clicking on “Comment on this Story”
Travel so will be received shortly. Chester
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04.12.2009 35
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