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knowledge
ttglive.com
Mystery Shopper
from Bath
The mystery shopper visited two agencies in Bath on a Saturday afternoon.
They then selected two websites from a Google search for “holiday for two
in Muscat”
fice
ourist Of This week’s challenge: The mystery shopper
Oman T
asked for 10 nights in Muscat, Oman for a couple
wanting a luxury five-star break. Travelling in March
2010, they requested a hotel offering spa facilities
and breakfast included.
CHALLENGE AT A GLANCE.
Who: Budget: £4,300 Where: Oman
Seal the deal with these tips from Training for Travel
All along the Watchtower: Sight-seeing: Clients interested Camel racing: Camel racing Thrill-seekers: The Muscat
To learn more about
For the best view of Muscat, sug- in architecture should visit the is very popular in Muscat. It’s Diving and Adventure Centre
Training For Travel and the
gest climbing the Watchtower, Sultan Qaboos Grand Mosque. unlikely that inexperienced makes for a good day out. There
located on the Bahri Road. There Viewing times are 8-11am, and tourists will be allowed to have are dozens of activities, including
latest training tips go to
are lots of steps leading up to it young children are not allowed, a go, but it’s great fun watching mountain biking, kayaking,
trainingfortravel.com
but the views are amazing. but it’s a beautiful place to see. the locals cling on for dear life! sandboarding and scuba diving.
TTG has teamed up with React Surveys to simulate a realistic booking process each week – that means a mystery shopper looking for the
best deal from agents and operators on the high street, online, on TV or in newspapers. The Mystery Shopper research is carried out on behalf
of TTG by React Surveys, and no further details or information can be disclosed. Researchers take into consideration first impression, sales
process, product and budget match and extras offered before giving an unbiased opinion of which channel/company they would have booked
TRAINING FOR TRAVEL
with on that occasion. We do not claim that the winner is the best in an area or specialist sector, as we may report on competing travel firms in the future. Please note
group ltd
that the aim of Mystery Shopper is not to criticise individual agents or companies, but to promote good sales technique for the benefit of all in the travel trade.
powered by
Learn more about selling
Air Pacific with Qantas Holidays
Take the Qantas Holidays online training course at
ttglive.com/ttgknowledge
44 06.11.2009
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