p34-5 Letters Nov6 3/11/09 18:01 Page 34
Your letters
Beware burger and chips
prices at Bodrum airport
This year has been a great year for holidays to
Turkey, but I wonder how many agents warn
Don’t panic and
clients of the “rip-offs” at Bodrum airport?
Burger and chips – the cheapest meal on
offer on the menu - is ¤10. Or a small bottle
of water at ¤6. It seems the franchisee is a
hotelier/casino owner from Antalya who pays
his staff TL15 (around £7) for a 13-hour day! He
destroy relations
will be in for a shock if Turkey joins the EU!
Steve Mannering, via email DUE TO the current climate,
LET
commission right down to try and
hotels more than ever before secure the booking. However, we
Why can’t airlines adhere to are directly undercutting not
OF THE
TER
could get it down to only £23,000.
operators complaints code? only the travel agent but the WEEK The client was willing to pay
Can someone please tell me why airlines are tour operators’ contract rates. more for our service, but the differ-
exempt to having a deadline when it comes to They are tempting clients to book ence was too great and he booked direct.
responding to Customer Complaints? direct and yet still expect us to support Surely we should all work together to in-
Tour operators have to work to a code of them and recommend them to our clients. crease business, not panic and destroy part-
conduct whereby any customer complaint is The hotels know that most people nerships built up over a long period of time.
acknowledged within 14 days of receipt and then nowadays will research a property prior to We have sent many to the Jumeirah Beach
a full response is issued within 28 days of this. requesting a quote, as clients are becoming Hotel and now I am recommending other
Airlines, however, can respond when they more knowledgeable due to technology. hotels that actually want to work with the
feel like it and it seems the no-frills carriers We recently had an enquiry from a regular trade, not against them.
have a habit of taking up six months to do so. client who, like most people, had researched If this is now going to be common practice,
Or longer. As in the case of my customer’s online prior to asking me for a quote. where does that leave the agent when even
complaint where after seven months we are He wanted a two-bedroom Beit Al Bahar the operators cannot compete.
still awaiting a response from bmibaby! Villa at Jumeirah Beach Hotel in Dubai and
Surely the CAA should put a system in place? upgraded first-class flights. Penny Crampton.
The client could get the flights and accom- Yes2Travel
Sara Faulkner modation direct for just under £21,000.
manager, Spires Travel The operator was understanding and ■ TTG would welcome a reply from
Worcester College of Technology agreed to cut its own margin. We also cut our Jumeirah
ART & DESIGN HOW TO CONTACT US
travel trade gazette
Nick Bartolucci group head of design 020 7921 8014 Address TTG, First Floor, Ludgate House, 245 Blackfriars Road, London SE1 9UY
Jasveer Mehay art editor 020 7921 8430 Email Initial followed by
surname@ttglive.com eg
lhuxley@ttglive.com
uk & ireland edition
(except for those listed)
Issue 2888
COMMERCIAL
Letters
ttgletters@ttglive.com
Deborah Dewe sales director 020 7921 8025
Website
www.ttglive.com
Features and Supplements 2009 List
ttgfeatures@ttglive.com
EDITORIAL
Sheryl Makin advertising manager 020 7921 8023
Emma Barnes business development manager 020 7921 8508
Fax Editorial 020 7921 8032/8033
Lucy Huxley editor on maternity leave
Eric Findlay senior account manager 020 7921 8022
Fax Advertising 020 7921 8034
Lee Hayhurst 020 7921 8156 Robin Searle 020 7921 8001 joint acting editors
Ricky Wilkes account manager 020 7921 8195
Jane Carnall new media sales manager 020 7921 8044 SUBSCRIPTIONS
NEWS Simon Pilkington sales executive 020 7921 8019 To subscribe, renew or check on non-delivery of your copy of TTG:
Lee Hayhurst news editor (cruise) 020 7921 8156
Vanessa Powell journal administrator 020 7921 8029 ■ log on to
www.subscription.co.uk/cc/ttg
Chris Gray deputy news editor (aviation) 020 7921 8003 ■ or call 01858 438893
Martin Ferguson reporter (business travel, technology, car rental) 020 7921 8011 ADVERTISEMENT PRODUCTION ■ or email
ttg@subscription.co.uk
maferguson@ttgbusiness.com
Stephen Miller production manager 020 7921 8027
stephen.miller@ubm.com To register to receive TTG’s free, weekly digital edition:
Rupert Murray reporter (agents; operators; hotels) 020 7921 8010
Alistair Taylor production controller 020 7560 4207
alistair.taylor@ubm.com ■ sign up at
www.ttglive.com/digitaledition/register
Mark Saunders digital production 020 7921 8386
mark.saunders@ubm.com
FEATURES AND SUPPLEMENTS Printed by Polestar Colchester Ltd.
Robin Searle features and supplements editor 020 7921 8001 EVENTS
ISSN 0262-4397
Philippa Jacks deputy features editor 020 7921 8038
Katherine Mannix event producer 020 7234 8729
katherine.mannix@ubm.com
Olivia Hemmings features reporter 020 7921 8004
Ellie Spreckley event co-ordinator 020 7955 3751
eleanor.spreckley@ubm.com
© UBM Live 2009
Katherine Lawrey supplements and training reporter 020 7921 8018
April Hutchinson ttgluxury editor 020 7921 8440
alhutchinson@ttgluxury.com
PUBLISHER
Paula Martin 020 7921 8026
TTGLIVE.COM
Charlotte Walsh web editor 020 7921 8006
EDITORIAL PRODUCTION
Michael Walsh group production editor 020 7921 8013
Unsolicited material cannot be returned. While we take every care of photos and manuscripts submitted to TTG (UK), we cannot accept responsibility for loss or damage. The
contents of TTG (UK) are subject to reproduction in information storage and retrieval systems. Refunds on cancelled subscriptions will be made at the publisher’s discretion,
Matthew Parsons deputy chief sub-editor 020 7921 8015
unless specifically guaranteed in the terms of the subscription offer. All rights reserved. No part of this publication may be reproduced or transmitted in any form or by any
Paul Revel sub-editor 020 7921 8017 means, electronic or mechanical including photocopying, or recorded in information storage or retrieval systems without the prior written consent of the publisher.
34 06.11.2009
SKI5799_UK_STO_TTG_0910DD_w230Xh65.indd 1 2009-10-27 09.59
Page 1 |
Page 2 |
Page 3 |
Page 4 |
Page 5 |
Page 6 |
Page 7 |
Page 8 |
Page 9 |
Page 10 |
Page 11 |
Page 12 |
Page 13 |
Page 14 |
Page 15 |
Page 16 |
Page 17 |
Page 18 |
Page 19 |
Page 20 |
Page 21 |
Page 22 |
Page 23 |
Page 24 |
Page 25 |
Page 26 |
Page 27 |
Page 28 |
Page 29 |
Page 30 |
Page 31 |
Page 32 |
Page 33 |
Page 34 |
Page 35 |
Page 36 |
Page 37 |
Page 38 |
Page 39 |
Page 40 |
Page 41 |
Page 42 |
Page 43 |
Page 44 |
Page 45 |
Page 46 |
Page 47 |
Page 48 |
Page 49 |
Page 50 |
Page 51 |
Page 52 |
Page 53 |
Page 54 |
Page 55 |
Page 56 |
Page 57 |
Page 58 |
Page 59 |
Page 60 |
Page 61 |
Page 62 |
Page 63 |
Page 64 |
Page 65 |
Page 66 |
Page 67 |
Page 68 |
Page 69 |
Page 70 |
Page 71 |
Page 72 |
Page 73 |
Page 74 |
Page 75 |
Page 76 |
Page 77 |
Page 78 |
Page 79 |
Page 80