p22-23 Letters July10 7/7/09 17:37 Page 23
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Thanks to industry for help USAirtours quick off the mark Active holidays can help
through my tropical illness to resolve client hotel woes ease child obesity
Six weeks ago I discovered I was suffering from I would like to thank USAirtours for being so Over the past 20 years, the number of overweight
Leishmaniasis – the same tropical illness that prompt in responding to our letter regarding children in the UK has risen steadily and the
TV presenter Ben Fogle caught last year. problems our clients had while on honeymoon Department of Health is predicting obesity will
It is caused by a parasite passed on by infected in the US. They acted quickly – and with a double by 2025.
sand flies. I must have been bitten when fantastic result. This is an issue the travel industry should be
travelling in Panama in January. Our clients experienced building work near directly addressing. Pressure is being put on
I was a day patient at University College their rooms and the car park (where their car schools to focus on sport and healthy eating,
Hospital for 21 days, and underwent daily rental was being kept), terrible customer but we need to look at how kids spend their
chemotherapy with a poisonous drug. The good service and an unfinished hotel! leisure time too.
news is that the treatment appears to have Unfortunately, none of these issues had been By promoting active holidays rather than
been successful. communicated to USAirtours so they were quick all-inclusive resort-style holidays (complete
Over the last few years I have campaigned to question the hotel and ground-handlers. with all-you-can-eat buffets), we can subtly
with medical experts to raise awareness of The end result has been that the clients have introduce children to a sportier lifestyle,
preventable illnesses such as malaria. been refunded the $169 car parking charge and without making exercise seem like a chore.
It is important to advise your clients to take USAirtours have offered an enticing goodwill We are fortunate because we offer Alpine
good care of themselves when travelling in the gesture to our clients. holidays where there is so much scope for
tropics. Despite using insect repellents I still In light of the current economic climate, Spa child-friendly yet exciting activities.
became a victim, but even so everyone should Travel felt a sincere letter of apology would jus- Parents not only want to improve their
protect themselves from biting insects. tify the situation, but USAirtours always goes children’s health, but they want to see them
Also be aware of any bites or bumps that one better! So I’d like to thank them for always enjoying the family holidays.
don’t seem right when you get home. My doctor being courteous, prompt and knowledgeable.
failed to diagnose my illness when I visited him And when a US enquiry comes through the Donald Scott, director, Mountain Exposure
in February, but I visited the Hospital for door they’ll always get a call!
Tropical Diseases for a second opinion.
Thanks to my travel industry friends for the Rebecca Eady What do you think?
support they have given me in the last month. travel consultant, Spa Travel,
Boston Spa, Wetherby Letter of the week wins a
Keith Betton £20 iTunes voucher
managing director, Keith Betton Consulting Silversea and Spanish Tourist
£20
courtesy of the German
Office prove value of fams National Tourist Office.
Seeing the way Crystal treats A special thank you to the Spanish Tourist The deadline for letters is 10am on Tuesday.
agents, I’ll sell their cruises Office in London who, with Silversea Cruises, We need your name, job title and company
Thank you to Crystal Cruises for the Crystal organised a superb educational visit to address. These will be withheld on request.
Symphony ship visit during the recent UK Cruise Valencia. Priority is given to letters sent exclusively to
Convention. It is sad to read about people rubbishing fam TTG. We reserve the right to edit letters.
When I arrived with other agents, I was trips in this industry. Had anyone who shares Email: ttgletters@ttglive.com
informed my name was not on the list. However, that belief been on the Spanish Tourist Board Fax: 020 7921 8033
having shown staff my clearance from the Port trip, there is no question that their opinion Blog: Or why not have your say online?
Authority and the Ace programme, Crystal staff would have been changed. Write a blog at yourspace-ttglive.com
arranged for me to board the ship. I learned a great deal, and Valencia is a city I
If this is the kind of support they provide will certainly be going back to sooner rather
to the agents, I have no qualms about than later.
recommending Crystal to potential customers.
Phil Nuttall
Salma Goodes, director, Travel Mystique, Essex director, The Cruise Village
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