p38-39 MS May29 26/5/09 18:27 Page 39
ttglive.com
mystery shopper knowledge
This week’s contenders: high street v internet
St Andrews Travel Thomas Cook BestatDubaiholidays Dubai.letsgo2
St Andrews Court, Exchange Street 25, Victoria Square
Bestatdubaiholidays.co.uk Dubai.letsgo2.com
I would recommend The shop The homepage I selected this
this business to looked rather was informative website as it
friends. I was poorly main- and easy to topped the
acknowledged tained. I stood understand. results from my
immediately and made to and waited for It requested all Google search.
feel welcome. The consultant about one minute before I was the standard details from The site was straightforward
was competent and interested greeted. While the agent who the user, such as dates of to use and clearly structured.
in what I was looking for. dealt with me asked all the travel, departure airport and It asked for the same details
They asked a colleague who right questions, I felt that I board type. The search was as the other website had
had just returned from Dubai was being rushed and they pleasingly quick and easy requested and was equally
to speak to me. They found a did not listen properly to my and I found a product that simple to search for the holiday
hotel, slightly over budget, requests. They tried to fell well within my budget I was looking for. I found a
which was a short taxi ride persuade me to opt for a night and was minutes from the five-star hotel, close to the
to the shops. The agent then flight and recommended I shops. No extras were men- shops, that was within budget,
explained that prices could sleep on the plane to save tioned but I was impressed although it was dearer than
fluctuate, so discounts were money on three hotel nights, with the value it offered and the holiday offered through
possible, and they could hold but I didn’t want this. No the ease of organising a
bestatdubaiholidays.co.uk.
the flights. Insurance was also extras were mentioned and I holiday from the comfort No extras were mentioned on
mentioned. left feeling dissatisfied. of my home. the website.
✔First impressions ✘ First impressions ✔First impressions ✔First impressions
✔Sales process ✘ Sales process ✔Sales process ✔Sales process
✔Product match ✘ Product match ✔Product match ✔Product match
✔Incentive to book ✘ Incentive to book ✘ Incentive to book ✘ Incentive to book
This week’s winner: St Andrews Travel
I was disappointed with the service at Thomas Cook. The agent was pleasant,
next
but wanted me to do it their way without considering what I wanted. Both
week
bestatdubaiholidays.co.uk and
dubai.letsgo2.com provided a quick and
straightforward search process which found an exact holiday match.
Tanya Oldham
provided an However, I would have used St Andrews Travel, despite the higher quote. Mystery Shopper goes
exemplary level of
service which
Tanya knew all about the hotel, making sure it was the right one for me.
to the south
encouraged the
She offered four nights for two adults staying at the Hilton Dubai Creek,
shopper away from
cheaper quotes departing Manchester on October 15 with transfers included, costing £2,074.
AGENT RATING IS NOW OPEN
HAVE YOUR SAY ON WHO SHOULD WIN THE
TTG TRAVEL AWARDS 2009. TTGTRAVELAWARDS.COM
SPONSORS
co uk
29.05.2009 39
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