p34-35 Letters feb13 10/2/09 17:58 Page 34
Your letters
Support for call centre
move by Jet2holidays
Nice one, Jet2holidays. It’s great to see any
company creating UK jobs in the present
Regulators right
climate (TTG February 6).
Although it is not the first company to do
this, the relocation of its call centre is a positive
sign that cost-cutting is no substitute for
quality.
to tighten screws
Karl Hen
director, bargainvillas.co.uk
ALTHOUGH I understood the Even if the bonding market were
Partnerships can help message your editorial last week LET still with us, it is unlikely the rates
in these tough times aimed to convey, it was rather
OF THE
TER
we would now be charged would
A big thank you to all our agent partners that too sweeping (TTG February 6). be those artificially low premiums
are supporting “The Cunard Sale”. Can you blame the regulators
WEEK
we were being asked to pay at the
We have seen a tremendous response to this (banks and merchant acquirers are height of the consumer boom.
in what has been a challenging trading time not regulators) for taking a tough line The problem the regulators face is not
for everyone, so I wanted to put in writing our with all of us during these difficult times? whether or not the £1 APC should be increased:
appreciation. We’ve had a great January and I Unfortunately, only the fittest will survive. the problem is that they know any increase will
trust your Cunard business has helped make it The tour operating industry backed the penalise those firms that provide full protection
a successful month for you too. £1 levy, and back then no one anticipated the and take responsibility for what they do.
It’s in difficult trading times like these that severity of the recession that was to come. It would tilt the commercial advantage even
the value of great partnerships really pay It is easy to look back and criticise decisions more in favour of airlines, which are increas-
dividends, and so all of us at Cunard Line and that were taken under very different condi- ingly behaving like quasi-tour operators with-
the Complete Cruise Solution thank you for tions. However, any amount over a £2 APC out providing financial protection, and those
your continued support. would be anathema to the industry. agents/operators who use every trick in the
The Cunard Sale goes on until the end of If the government had taken action all book to escape their responsibilities and avoid
February. those years ago when we were begging them paying VAT on Toms and pretend they are
to pass legislation to wipe the Air Travel agents when in fact they are tour operators.
Carol Marlow Reserve Fund deficit, we would not be in the
president and managing director, mess we are now. There is therefore a very Noel Josephides.
Cunard Line good argument to keep the charge at £1. managing director, Sunvil Holidays
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34 13.02.2009
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