p42-43 mystery jan30 28/1/09 13:56 Page 42
knowledge
ttglive.com
Mystery Shopper
from Beaconsfield
The mystery shopper visited two agencies in Beaconsfield, Buckinghamshire,
on a Friday afternoon and then selected two websites from an internet
search for “luxury holidays Seychelles”
ourism Board
This week’s challenge: The mystery shopper asked for a
chelles T
two-week luxury holiday for two adults to the Seychelles in May.
Sey
They requested a four or five-star hotel, preferably all-inclusive,
with watersports and a dive centre. Mauritius would be
considered if the Seychelles was unavailable
CHALLENGE AT A GLANCE.
Who: Budget: £7,500 Where: Seychelles
Seal the deal with these tips from Training for Travel
Beaches: The beach of Anse Nature: A trip to the Vallee de Use euros: Advise clients not Watersports: Warn watersport
For more training tips
Source d’Argent on La Digue is- Mai Nature Reserve on Praslin to change too much money into enthusiasts the Seychelles’
and courses, go to
land is popular with sunbathers is a must-do for nature lovers. the local currency, Seychelles commitment to sustainability
for its beauty, but also tell clients Guided tours are available, rupees, as most places prefer means that motorised
trainingfortravel.com
to visit the nearby museum to but pamphlets handed out to deal in euros and credit cards watersports are not available
or
see its resident giant tortoises. provide similar info. are generally accepted too. on some islands.
ttglive.com/knowledge
TTG has teamed up with React Surveys to simulate a realistic booking process each week – that means a mystery shopper looking for the
best deal from agents and operators on the high street, online, on TV or in newspapers. The Mystery Shopper research is carried out on behalf
of TTG by React Surveys, and no further details or information can be disclosed. Researchers take into consideration first impression, sales
process, product and budget match and extras offered before giving an unbiased opinion of which channel/company they would have booked
with on that occasion. We do not claim that the winner is the best in an area or specialist sector, as we may report on competing travel firms in the future. Please note TRAINING FOR TRAVEL
that the aim of The Real Deal is not to criticise individual agents or companies, but to promote good sales technique for the benefit of all in the travel trade. group ltd
42 30.01.2009
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