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ESSENTIAL HOLIDAY INFORMATION
Reservations additional charges. If you wish to pre-book and guarantee an Money
Having selected the holiday of your choice, please call our Travel additional half-day’s occupancy, please ask your Pure Luxury travel Credit cards are widely accepted throughout all featured countries
Ambassadors on 0844 493 0020 or alternatively visit your local ambassador or your local travel agent, who can arrange this for you. and we suggest you take at least one credit card with you. Most
ABTA travel agent who will be pleased to assist and accept your countries have their own currencies but the Pound Sterling, Euros and
booking. Your ABTA travel agent will then forward the booking on
Special Offers
the US Dollar are widely exchanged locally. Most countries will
your behalf together with your deposit or full payment to the address
Unless otherwise stated, special offers will only apply for certain
accept US$ or £Sterling travellers cheques, these can be changed
published on the back cover. (See paragraph 3 of the booking
periods of stay and at certain hotels. These will be stated in our
into cash at most overseas banks and major hotels. However please
conditions). Your deposit can then be paid by credit or debit card. brochure. Conditions may apply to these offers and you will be check with your provider prior to departure.
advised at the time of booking. All offers are subject to availability and
Your Holiday Security
can be withdrawn at any time without notice. The offer validity period
Travel Documentation
Pure Luxury is a trading name of Gold Medal Travel Group plc. We
generally applies to completed stays within the date banding, but this
Travel documentation will be despatched to you 3 weeks prior to
are licensed by the Civil Aviation Authority under ATOL licence number
may vary according to the individual hotel.
departure. When you receive your travel documentation, you must
2916. We are also members of ABTA, number V6805, and comply check it carefully and notify us, or your travel agent straightaway if you
with their Code of Conduct and provide financial protection for Hotel Special Requests think any of the details are inaccurate. We are not liable to you for any
package holidays where appropriate. A package holiday constitutes a For a facility or service not advertised in this brochure e.g. low floor, problems which arise or complaints which you may have as a result of
flight booking and at least one other holiday component, e.g. car hire adjoining rooms etc. this request will be passed on to the relevant holiday details having been noted incorrectly, if you do not advise us
or hotel booking. hotel. However, we cannot guarantee that it will be met and we have of these.
no liability to you. Your travel ambassador or your local travel agent
Scheduled Flights
will however make every reasonable effort on your behalf. Some
Visa and Passport Information
Flights may be booked, in conjunction with hotel and ground
special requests may incur extra hotel charges e.g. room with sea
Citizens of the United Kingdom and Republic of Ireland require a full
arrangements and the flight timings given when booking will be ten year passport to travel on all holidays. In order to comply with
view, where this is the case the supplementary charge will be added
provisional. Final timings will be advised with your travel documents regulations imposed by certain countries we recommend that your
to your confirmation invoice.
shortly before the departure date. On the date of travel, should there passport should be valid for at least six months after the date of your
be any delay we must make it clear that any such delay is not a matter
Extra Adult and Single Occupancy
return. Other passport holders should check with the Consulate or
for which we have any liability to you. However, please refer to the
Where you require a room that accommodates a third adult, we will
Embassy of the country to be visited for further information. Visa entry
travel delay section in your holiday insurance policy.
be happy to provide a costing based on triple occupancy. However,
requirements vary for each destination, it is the responsibility of each
individual travelling to ensure the correct documentation is obtained for
No-Frills Carriers/Codeshares
the third bed may be a folding or camp bed and this may sometimes
entry. Your travel agent will be pleased to give any advice required,
As well as our large choice of scheduled carriers, we also offer some
restrict the available space in the room. For those requiring a single
but again we ask that you contact the Consulate and Embassy of the
“no-frills” carriers in order to make the best of all routes and prices
room occupancy, a supplement may apply.
country to be visited for up to date requirements. For up to date Visa
available. When booking no-frills carriers please be aware that these
Child Reductions
requirements, please visit www.ips.gov.uk or contact the Home Office
do not necessarily include meal services or higher cabin classes, even
Child reductions are generally available for those under the age of
24hr helpline 0300 222 0000. For information on any Embassies
on long-haul journeys.
12, at the date of travel. To obtain this reduction, children must share a
please see www.embassyinformation.com
Departure Taxes
room with two full paying adults and use existing beds within the room
Health Requirements
Where applicable, all UK and overseas departure taxes have been
type booked. Where an additional bed is required, your Pure Luxury
We strongly recommend that you consult your GP or local area health
included within your holiday prices. The only overseas taxes we have
travel ambassador or your local travel agent, will be pleased to advise
authority for up-to-date medical advice concerning the destination you
not included are those which must be paid in the respective countries
the additional cost. Rooms booked with adults and children sharing
are travelling to well in advance of your departure date Health
and cannot be collected in the UK prior to your departure.
are subject to suitable room availability.
requirements are also given in the Department of Health’s leaflet T5.
This can be found at www.dh.gov.uk.
Fuel Surcharges Minimum Stays and Peak Season Supplements
With current rising fuel costs, airline prices may increase from time to Minimum stay requirements and peak season supplements may apply
Utilities
time and, whenever possible, we will advise you of such increases and at certain hotels for certain periods of stay. Where applicable, you will
In most of the destinations we feature, supplies of water and electricity
give you the choice to pay in full before such an increase is added or be advised of these at the time of booking.
are very adequate and you will experience little difference from those
to incur the extra charges.
at home in the UK. In some of the less developed and more remote
Gala Dinners
destinations occasional power cuts and/or water restrictions may be
Airline Special Requests Many hotels require the compulsory purchase of gala dinners over the
experienced.
Most airlines provide a range of meals to cater for different dietary Christmas and New Year period. Your Pure Luxury travel ambassador
requirements. If you require a special meal type on your flight, please or your local travel agent, will advise whether this requirement applies.
Drinking Water
make this request at the time of booking with your travel ambassador
In most locations you may find that water quality differs from that in the
or your local travel agent. Special meal types include: child,
All Inclusive
UK, however bottled water is available. Even when the quality is high,
vegetarian, vegan, kosher, diabetic, Hindu, low-calorie, non-lactose
When you book an All Inclusive holiday you will more than likely
some people can suffer from upset stomachs due to differences in the
plus many others. Please note that these meals cannot be guaranteed. receive a wristband which must be worn for the duration of your stay.
water. Please consult your doctor if you wish to obtain any further
Please also advise at the time of booking any other special requests Some restrictions will apply, such as bottled water or room service.
advice on this matter.
such as wheelchair assistance or check-in assistance. More information is usually in the hotels description.
Driving
Accommodation Non-Smoking Policies
Driving standards in some countries may not be as high as you
Every effort has been made to describe each hotel and resort we Airlines: All of the airlines featured in this brochure do not permit
experience in the UK and rental policies can differ. If you do hire a car
feature as fairly and accurately as possible. Nevertheless hoteliers smoking on their aircraft.
during your holiday we recommend that you select reputable
may change facilities/services after publication of this brochure. We
companies, preferably those who provide assistance cover in case of
expect hoteliers to inform us of any major changes without delay and
Airports: Some airports also have non-smoking policies, however some
breakdown or emergency.
where possible we will inform you prior to departure. Meals as
do provide designated smoking areas.
specified are included only where stated, all other arrangements are Pure Luxury offers car hire services in many countries, please ask for
on a room only basis. Accommodation is priced per person based on
Hotels: Many of the hotels featured have non-smoking rooms. If you
information. If you wish to arrange car hire after leaving the UK we
twin share occupancy unless otherwise stated. Please ask your Pure
require a non-smoking room, please make your request at the time of
advise you consult your overseas representative prior to doing so.
Luxury travel ambassador or your local travel agent, if you have
booking. These requests cannot be guaranteed.
booked with them, for details.
Prices, Brochure Accuracy, Changes and Errors
Travellers with Disabilities
Every effort is made to provide as much information as possible about
Room Upgrades
We welcome travellers with disabilities on many of our holidays, but
your holiday and to ensure the accuracy of the brochure and prices at
Most hotels will provide an option to upgrade your accommodation.
regret that in some cases we are unable to do so, due to the travel
the time of printing. Regrettably however, changes and errors do
Some of these options are highlighted in this brochures, but others may
arrangements and/or the hotels that are featured. The suitability of any
occasionally occur. You must therefore check all details of your holiday
be available. Please ask your Pure Luxury travel ambassador for full
hotel or tour will depend on the nature of the disability and in some
(including the price) at the time of booking. Where a change of
room details at your chosen hotel.
cases whether the person is accompanied by an able bodied
season occurs within the duration of your holiday, a hotel supplement
companion. In order to ensure the maximum comfort, safety and
or deduction may apply. Please bear in mind that on occasions during
Building Works
enjoyment of your holiday we must ask all intending travellers to the New Year periods, certain facilities at hotels, sightseeing tours,
Building works and noise are sometimes unavoidable in certain
provide details of any disabilities and any special requirements before optional excursions, may be withdrawn or itineraries may be altered.
developing areas, resorts and cities. Unfortunately such development is
booking so that we can advise whether a particular holiday is suitable This may occur due to local public holidays, adverse weather
not directly under our control nor do we necessarily receive advance
and where necessary, instruct our suppliers accordingly. Please conditions, essential maintenance work or other circumstances beyond
notice of when they begin. Should we be aware of any building works
telephone us on 0800 923 1840. our control.
that may reasonably be considered to adversely affect your
enjoyment, your Pure Luxury travel ambassador or your local travel Travelling when Pregnant Maps/Climate Charts
agent, will notify you as soon as possible. If necessary, we will offer Most airlines enforce strict regulations for expectant mothers. Airlines Maps are to be used as a guide only and are not to scale. Climate
you the opportunity to transfer to an alternative hotel or cancel the generally allow expectant mothers to travel anytime up to 24 to 36 information is based on averages.
holiday without penalty. weeks into their pregnancy with a covering note from their GP. We
strongly advise you to consult your local GP and airline concerned if
Complaints Whilst on Holiday
Some public facilities at hotels such as restaurants, bars and swimming
you plan to travel whilst pregnant.
In the unlikely event that you will have a complaint or query whilst you
pools may only be available during midweek or high season. We will are on your holiday please contact your overseas representative or
wherever possible inform you at the time of booking.
Luggage & Packing
local Hotel Manager who will provide any advice or assistance you
Please ensure that the luggage you take with you is in good condition.
may need. In most instances any complaint or query regarding your
Air Conditioning
The standard baggage allowance with most airlines is 20kg for
hotel accommodation can easily be resolved by the hotel itself. If your
Please note that Air Conditioning generally only functions during the
Economy Class passengers and 30kg for Business Class/First Class
complaint is of a different nature, or anything that cannot be resolved
summer and in dry periods and is at the discretion of the hotel
passengers. One additional piece of hand luggage that will fit in the
by your hotel, we recommend that you first contact your local
management.
overhead lockers or under the seat in front can also be taken. These
representative who may be able to assist further.
Hotel Check In
limits may vary between airlines and/or destination. “No Frills” carriers
If necessary, either the hotel or the representative can contact us on
On arrival your room will normally be available from 12 noon
charge for baggage as do the majority of US domestic flights. Further
your behalf.
onwards. If you intend to arrive late due to a pre-arranged flight information can be obtained from your Pure Luxury travel ambassador,
schedule or transfers, your personal Pure Luxury travel ambassador will your local travel agent, the airline you are travelling with, or for FCO Travel Advice
advise the hotel of your late check-in. On the day of departure you will information on hand luggage, visit www.caa.co.uk. In today’s ever The Foreign & Commonwealth Office produces up-to-date travel
be asked to check out before 12 noon. If you have a late afternoon or changing security environment please ensure that you familiarise information to help British travellers make informed decisions about
evening flight departure you may wish to continue to occupy your yourself with the airport’s policies on what you can take onto the travelling abroad. For further information please visit
room later than 12 noon. In this case the hotel may decide to apply aircraft as hand luggage. www.fco.gov.uk/knowbeforeyougo or Tel: 0845 850 2829.
128 | ESSENTIAL HOLIDAY INFORMATION
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