informationexchange Reunions
Army 36th Evacuation Hospital (Vietnam), Sept. 11-13, Williamsburg, Va. Contact: J. Chamberlain,
chamberlainbrass@cox.net.
170th Avn Co, Assault Helicopter “The Bikinis,” Oct. 23-25, St. Louis. Contact: H. Winther, (847) 546-7186.
Marine Corps Marine Corps Engineer Assn, Sept. 23-26, 2015, Jacksonville, N.C. Contact: K. Frantz, (936) 273-4830 or (716) 720-1206, or
www.mar
corengasn.org.
Navy USS Essex (CV/CVA/CVS-9, LHD-2) Assn, Sept. 14-20, Indianapolis. Contact: T. Ferelli,
agcret@cox.net.
USS Midway (CVB/CVA/CV-41) and USS Franklin D. Roosevelt (CVB/ CVA/CV-42) (Sqdns and Shipmates), Sept. 15-20, Se- attle. Contact: A. Wedemeyer, (859) 689-7001,
squadronsmates@aol.com, http://squad
rons-shipmates-of-the-fdr-midway.com.
USS Archerfish (SSN-678), Oct. 8-10, Gro- ton, Conn. Contact: J. Carcioppolo, gumba700 @
comcast.net.
Air Force A-37 “Dragonfly” Assn, Aug. 13-16, Nash- ville, Tenn. Contact: V. Grahn, (850) 835-4495 or J. Sailors, (334) 279-1317, or O. Maier, omaier @
txstate.edu.
461st Bomb Wing (B-52, KC-135) (Ama- rillo AFB, Texas), Sept. 30–Oct. 4, Oklahoma City. Contact: N. Kerr,
nedkerr@cableone.net.
Royal Air Force Burtonwood (England) Assn (1941-93), Oct. 11-15, Las Vegas. Contact: J. Bentley, (813) 689-0199,
jbent0214@aol.com.
18th Ftr Interceptor Sqdn, Oct. 12-16, Tucson, Ariz. Contact: L. Klar, 5408 N. Cen- tral Ave., Tampa, FL 33604, (813) 237-4454,
bluefox18thfis@verizon.net.
8th Air Force Historical Society, Oct. 14-18, Omaha, Neb. Contact: D. Kujawa, (912) 748- 8884,
www.8thafs.org.
Coast Guard Coast Guard Air Station Chicago (Glen- view, Ill., 1969-95), Sept. 30–Oct. 3, Bran- son, Mo. Contact: B. Huntsman, (417) 739-9625,
huntspat@centurytel.net.
USCGC Courier/Voice of America Assn, Oct. 2-6, Rhodes, Greece. Contact: R. Hickman, 108 Gordon Rd., North Syracuse, NY 13212, (315) 458-5995,
robert.hickman1@verizon.net.
USCG Lightship Sailors Assn, Oct. 19-21, New London, Conn. Contact: B. Quigley, (603) 966-8690,
wanderingmanitook1@aol.com,
www.uscglightshipsailors.org.
All Services Desert Storm, Oct. 11-18, 2015, cruise depart- ing from Galveston, Texas. Contact: J. Etter,
desertstorm25th@gmail.com, www.facebook .com/groups/636002889831101. MO
For submission information, see page 6. 78 MILITARY OFFICER AUGUST 2015
SERVICE [CONTINUED FROM PAGE 69]
prehensive suite of online infor- mational publications, and many health and life insurance products. To ensure members make the most of their membership, the MSC regularly emphasizes these mem- ber benefits, focusing each month on specific items that are new or not very well known. For ex- ample, the focus of call promotions and email taglines for August is MOAA’s Lawyer Listing, a network of participating attorneys nation- wide who are willing to offer a 25-percent discount to members of MOAA.
TOTAL NUMBER OF INQUIRIES HANDLED IN MSC HISTORY
1.7 MILLION MSRs gauge a member’s needs
and provide relevant information based on what they can ascertain in a phone call or an email. For example: A member is approach- ing or already has reached age 65, so an MSR will mention MOAA’s publication Aging Into Medicare and TRICARE For Life, just to be sure the member is aware of the resources available to make such a transition easier to understand.
Relaying member feedback
The feedback the MSC receives from members ranges from com- ments regarding MOAA’s legis- lative initiatives to marketing campaigns, publications, and mem- bership demographics. All this information serves to make the or-
96% ON TIMELINESS
MEMBER SATISFACTION RATING VIA SURVEY
ganization more responsive to the interests and needs of members. “Our member service represen-
tatives are on the front lines, and we rely strongly on the insights that they gain from these member interactions,” says Kathy Partain, MOAA director of Membership and Marketing. “These perspec- tives often shape our strategy to deliver more personalized member experiences for each and every one of our 380,000-plus members. This dialogue is essential in ensuring that MOAA remains a strong and growing organization.”
In addition to giving members access to a live, informed indi- vidual on the phone, MSRs often are the face of MOAA, attending outreach and speaking events to educate current and prospective members about the benefits of membership and to answer general questions about the association — all with the intention of better serving MOAA members.
MO
— Forrest Allen is assistant director of MOAA’s Member Service Center. This is his first article for Military Officer.
How to Contact the MSC
Call: (800) 234-MOAA (6622) Email:
msc@moaa.org Write to: MOAA MSC 201 N. Washington St. Alexandria, VA 22314
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