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On Location


book an appointment, which has been a popular option now the lounge is available. She is also responsible for social media,


starting a Travel With Kitts Twitter profile in April, and is “as active as we can be” on Facebook. But with so much going on Bryant says you do also have to be able to give yourself a rest from technology. “I was on holiday recently in Grenada and I needed an internet break – the iPad didn’t leave the safe for the whole time!” she says, but of course kept her mobile close by in case her clients needed her. “I still spend as much time as possible selling


holidays, that’s what I love doing and I love the interaction that comes with it,” she says, showing me a major trip she is planning for a client to Antarctica and a ski query that’s just arrived; as we chat someone comes in to start making plans with her for a trip to Venice for a week around Christmas.


Tuned in When it comes to keeping in touch with clients, Travel With Kitts has just enough space for small client events such as a wine and cheese night with operators such as Kirker – and when it comes to larger venues, the Essendon Country Club is a popular choice. Situated around 18 miles north of London,


Potters Bar has a population of around 22,000 and Bryant says there’s a good mix of well-off commuters, families and retired customers. “We definitely felt the impact of the changes


to pensions this past April – people have also downsized and have more disposable income it seems, especially grandparents paying to take their families away,” Bryant notes. The high street in Potters Bar looks much like


any in the UK, with a train station at the top of the road and Travel With Kitts having a prime location for commuters passing by. “We open a bit later on Wednesdays so we can catch people coming home,” she says, but she will also make appointments up until 7.30pm if clients have a big booking to talk about. Having worked for the agency for 16 years, she has a loyal client base and will make arrangements to meet some of her regular clients when it’s convenient for them – she also makes sure she’s there to start talking to clients once they get back from holiday. “Especially after a long-haul trip when we


know they’re feeling depressed,” she says. “We just ask them where we can send them to next! “Welcome home cards, checking how they


got on – it’s just part of what an agent should be doing really. So often clients will be in touch with you anyway – but it’s still a lovely surprise when they send you gifts and cards to say thank you.”


BUSINESS OF TRAVEL  SUMMER 2015  TTGLUXURY.COM  27


Photography: Tristan Newkey-Burden


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