WORKPLACE COLLABORATION By Dr. Shari Frisinger
OUR ASSUMPTIONS CAN EASILY CREATE A HIDDEN HAZARD
T
his month we will tackle the words we use when we communicate in both written and spoken form. Look around your department. How different are
your employees? There are obvious differences in gender, ethnicity and physical attributes. Differences like religion, education, likes/dislikes and family culture might not be so obvious. You might not be able to discern differences in upbringing, hometown, financial situations, family status or recreational activities. All of these factors (plus many more) influence the manner in which we communicate, the words we use and the meaning of those words.
When you speak, there are five possible messages: what you said, what you think you said, what you meant to say, what the other person heard and what the other person thinks they heard.
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INDEFINITE WORDS Words that have a definite meaning for you might not be as clear cut to someone else. Worse yet, they might mean something entirely different. For instance, in percentage of time, how often do events using these everyday words occur?
- Often - Always
- Sometimes - Never
- Usually - Soon
- Quite often - Frequently - Rarely
- Almost always
- Most of the time - A lot - Occasionally
- Seldom
DOMmagazine
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