interest in increasing the ratio of meeting space to individual workspace, as well as improving peer-to-peer communication and collaboration through strategic co-location.


AOC supported workforce mobility through alternate work sites, hoteling and technology integration. AOC researched systems furniture that can be easily re-configured to adapt to workforce changes and accommodate a variety of working styles and technology. For example, as employees become more mobile, workstations must accommodate desktop or laptop computers.


AOC measures progress under this objective through the timeliness of corrective maintenance work orders. This indicator provides a measure of AOC’s efficiency in addressing unscheduled maintenance efforts. Table 35 provides the FY 2014 overview of this performance indicator.


In FY 2014 AOC completed over 93,000 corrective maintenance (CM) and reoccurring work (RW) orders on time out of 101,000 received for the year, a timeliness completion rate of 92.2 percent. An additional 7,500 work orders were completed in FY 2014, albeit late, bringing the total completion rate to 99.6 percent. Table 36 and Figure 54 provide the six-year trend in timeliness. Fiscal Year 2009–FY 2010 figures represent closure rate whereas FY 2011–FY 2014 represent closure within the planned cycletime.


Future Strategy Efforts: To strengthen AOC facilities through asset lifecycle management, AOC will begin the phased deployment of iterative updates to the comprehensive Web-based GIS application that will enable AOC staff to reach far more complete information on any building location where work needs to take place. Looking ahead, AOC will also upgrade and configure AOC’s BIM workspace so that it could be exported for others to use for design and modeling. Since BIM technology is still relatively new and Capitol Hill facilities are unique, AOC’s roadmap will help ensure that it is implemented in a methodical way to align with planned design and construction projects.


TABLE 35: Performance Indicator—Corrective Maintenance Work Orders Timeliness, See Full Report, Page 81


TABLE 36: Corrective Maintenance Work Orders Timeliness, See Full Report, Page 81


FIGURE 54: Corrective Maintenance Work Orders Timeliness, See Full Report, Page 81

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