DIGEST
JOHN LEWIS PILOTS MPOS TABLETS U
K department store retailer John Lewis recently revealed it is extending its point-of-sale (PoS)
systems to new mobile devices for store staff. Delegates attending the annual payments
technology industry event, PayExpo 2014, in London last month heard how John Lewis is looking to deliver advanced mobile PoS (MPoS) systems to empower its Partners on the salesfloor, reduce friction in the selling process and speed and enhance customer service. Tim Linsell, IT development manager for John
Lewis, who addressed the PayExpo 2014 delegates, also spoke exclusively to Retail T
echnology magazine
about the pilot: “We’ve seen elsewhere examples of retailers using tablets to bring e-commerce websites into the store. But we’re aiming to actually have the full PoS register functionality too.” The retailer has developed its PoS till application
interface provided by PCMS to run on HP ElitePad tablet PCs, which is used with the Ingenico iSMP chip & PIN Bluetooth PIN entry device (PED). “As we are able to use the same Windows
he PCI Security Standards Council (PCI SSC) recently issued a call for a collaborative effort to
Superdrug
technology, the user interface is exactly the same and the system offers the full register functionality,” Linsell added. “This means our staff can use the system to sell anything on offer in the shop, as well as online.” He also reported that the retailer’s strategic
approach to the MPoS technology development would help to minimise the impact on store processes. “From a tech point of view, very little training is required as the new tablet looks the same as the till system our Partners are used to and is very intuitive,” explained Linsell. “The work now is more around sales culture, in terms of discovering where the devices add most value in our shops, like in the kitchenware department, for instance where for customer service demand is high.” The retailer is building on core infrastructure
IT and operations investment, which saw it deploy Wi-Fi to its stores as long ago as 2011 and its new VisionBeanStore PoS systems since then. “All of this development work plays into providing a seamless experience for our customers,” Linsell concluded.
PASSWORD SECURITY AWARENESS CALL T
increase payment security awareness in the global small business community. The Council, which administers the development
of payment card security standards, has initiated the Passwords for Payments (P4P) initiative to educate small businesses on how to use strong passwords on point-of-sale (PoS) devices and computers to reduce their chances of being breached. “Hacking easily guessed or weak passwords on
official Passwords for Payments ambassadors. More information is available via the PCI SSC website (
https://www.pcisecuritystandards.org/smb/).
payment systems is one of the leading methods criminals use to steal valuable credit and debit card information from small businesses today,” said Bob Russo, PCI Security Standards Council general manager. “Yet, the majority of these companies don’t even know there’s a password on these systems, let alone where to find it or how to change it.” Organisations are being invited to become
recently launched a new high- end retail store concept format called Beauty Studio. As well as offering luxury brands and a range of beauty treatments, the new format features a number of digital elements, including screens positioned at the ends of aisles to display product videos, an interactive mirror for trying out different hair styles and colours and a large interactive screen for customers to share self- portraits via social media websites.
www.retailtechnology.co.uk
Spring/Summer 2014
07
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