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CONTENTS


04 05


06 07


10


14 15 16


18 19


COMMENT Ringing the changes


DIGEST IT market consolidation, digital changes at M&S & returns fraud


DIGEST John Lewis mobile tablets & call for SMB security awareness


EVENTS EuroShop 2014 & RBTE 2014 reports


COVER STORY


LASTMINUTE.COM Staying one step ahead in the digital commerce development race


ASK THE EXPERT


ANDREWBUSBY WFM, HR & payroll - a worthy triumvirate?


ROMEO RICHARDS What are the best ways to increase sales?


FRANK ORMAN Hummingbird & the ‘Authority Domain’


AROUND THE GLOBE


GORDMAN’S Analyses store shrink with exception-based reporting


KORABLIK Russian retail chain develops kiosk


www.retailtechnology.co.uk MULTIHCHANNEL


21 27 29 33


35 39 45


OMNICHANNEL keeping pace with customer demands


QVC Harnessing digital tech to find retail nirvana


MARKETING Divers retailers update marketing IT


ROUND UP Top retail technology trends and tips


WORKFORCE


WFM SYSTEMS Supporting retail people & boosting growth


WFM PRINCIPLES Leisure & hospitality operators update IT


ROUND UP Top WFM trends and tips


CASE STUDIES


46 48 50 52


54 56


58


MIDCOUNTIES Speeds development with automated testing


PAUL SMITH Sets business agility trend with hybrid cloud


L’OCCITANE Updates retail IT to support global expansion


WESTMORLAND Gains Momentum with lean client PoS systems


EDITORS MAILBOX ONES TO WATCH


INNOVATIONS RFID, biometrics & Google Glass


FINAL THOUGHT 10 COVER STORY


Spring/Summer 2014


03


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