CONTENTS
04 05
06 07
10
14 15 16
18 19
COMMENT Ringing the changes
DIGEST IT market consolidation, digital changes at M&S & returns fraud
DIGEST John Lewis mobile tablets & call for SMB security awareness
EVENTS EuroShop 2014 & RBTE 2014 reports
COVER STORY
LASTMINUTE.COM Staying one step ahead in the digital commerce development race
ASK THE EXPERT
ANDREWBUSBY WFM, HR & payroll - a worthy triumvirate?
ROMEO RICHARDS What are the best ways to increase sales?
FRANK ORMAN Hummingbird & the ‘Authority Domain’
AROUND THE GLOBE
GORDMAN’S Analyses store shrink with exception-based reporting
KORABLIK Russian retail chain develops kiosk
www.retailtechnology.co.uk MULTIHCHANNEL
21 27 29 33
35 39 45
OMNICHANNEL keeping pace with customer demands
QVC Harnessing digital tech to find retail nirvana
MARKETING Divers retailers update marketing IT
ROUND UP Top retail technology trends and tips
WORKFORCE
WFM SYSTEMS Supporting retail people & boosting growth
WFM PRINCIPLES Leisure & hospitality operators update IT
ROUND UP Top WFM trends and tips
CASE STUDIES
46 48 50 52
54 56
58
MIDCOUNTIES Speeds development with automated testing
PAUL SMITH Sets business agility trend with hybrid cloud
L’OCCITANE Updates retail IT to support global expansion
WESTMORLAND Gains Momentum with lean client PoS systems
EDITORS MAILBOX ONES TO WATCH
INNOVATIONS RFID, biometrics & Google Glass
FINAL THOUGHT 10 COVER STORY
Spring/Summer 2014
03
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