WORKFORCE
customers, so we selected Kronos’ InTouch workforce management system. With workforce management data now available at their fingertips, the Kronos solution enables managers to more accurately forecast required team member levels, optimise team scheduling, and improve payroll accuracy.” The workforce management system has been
implemented in all of the Hall & Woodhouse managed public houses since January 2013 and the company currently uses the T&A and forecasting and scheduling applications. “As a result, we have been able to challenge long-held assumptions about required team member levels, gain greater visibility into how working hours are used, and quickly flex staffing levels to sales,” said Rouse. Hall & Woodhouse uses Kronos T&A and
forecasting and scheduling applications to accurately forecast team member levels based on historical sales data and known labour standards. The system creates optimum schedules based on sales forecasts and employee skills. And it has helped Hall & Woodhouse challenge long-held assumptions about required team member levels, gain greater visibility into how working hours are used, and allowed the organisation to quickly flex staffing levels to sales. Commenting on the Kronos InTouch clock used
to verify an employees’ identity, Rouse explained: “The biometric clocking system, which requires team members to clock in and out at the beginning and end of shifts, has been welcomed by both employees and managers. We put in place a strong internal communication and training programme to encourage team members to embrace the new system, but what we have found is that they actually like clocking in and out. Payroll discrepancies have been removed as team member can be paid for the exact hours they work, while managers can also keep
track of hours needed to deliver sales - one of their top KPI measures.” The investment has helped Hall & Woodhouse
ensure that the right people are scheduled in the right place, at the right time and at the optimum cost, with schedules that start and end at 15-minute intervals. This reduces the possibility of over-staffing, which often happens when employees are scheduled at hourly intervals. Rouse added: “The implementation of the Kronos
InTouch system has enabled managers to shift from focusing solely on labour percentages (how many team members are employed overtime, etc.) to hours needed to deliver sales, i.e. ‘sales forecasting’. We measure success on a house-by-house basis and have found that the introduction of the Kronos system has led to a 6-8% year-on-year improvement in labour across the houses. Sales are also still growing, so we haven’t hacked into the business to deliver this labour saving – it’s being delivered by better control over working hours and greater productivity. “We also run an employee survey each year and
found that team satisfaction levels have risen since the introduction of the Kronos system, which was great considering the significant change that both the business and employees have undergone.” “We’re also trialling the Kronos Tablet solution
this year, which will enable managers and employees to complete a wide range of workforce-related tasks from their own device and location, improving organisational productivity, efficiency, and agility. We expect this to be the real step-change in the business because of the amount of time it will save and the future potential it offers. Currently we only have one computer in each house, but with the tablet solution employees can update, and managers can view data from any location at any time.”
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Spring/Summer 2014
www.retailtechnology.co.uk
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