confidential manner unless they have given permission to release information, or reporting is required or permitted by law.


Questions?


If you have questions about your patient rights and responsibilities, contact Patient Advocacy.


Know the hospital rules and regulations that affect their behavior and the behavior of their family and visitors.


Know what resources exist if they have questions or concerns about their care or need prompt resolution of a grievance. They may contact Patient Advocacy for this information, or they may contact the Virginia Department of Health, Office of Licensure and certification (1-800-955- 1819), 9960 Mayland Drive, Suite 401, Henrico, VA 23233- 1485, or contact the Joint Commission Office of Quality Monitoring at 1-800-994- 6610, via the web at http:// www.jointcommission.org/ report_a_complaint.aspx or via email at complaint@ jointcommission.org.


Access protective services as provided by law.


Participate in their discharge planning.


Have their bill explained to them regardless of the source of payment.


Patients at a Bon Secours Facility Have the Following Visitation Rights:


The hospital will inform each patient (or support person, where appropriate), of his or her visitation rights, including any clinical restriction or limitation on such rights, where he or she is informed of his or her visitation rights.


The hospital will inform each patient (or support person, where appropriate), of the right, subject to his or her consent, to receive the visitors whom he or she designates, including, but not limited to, a spouse, domestic partner (including a same-sex domestic partner, another family member or a friend), and his or her right to withdraw or deny such consent at any time.


The hospital will ensure that all visitors enjoy full and equal visitation privileges consistent with patient preferences.


Patients at a Bon Secours Facility Have the Responsibility To:


Provide their caretakers with complete and accurate information about their illness, including information about past illnesses, hospitalizations and medications.


Make known whether or not they understand the proposed procedures or treatment plans.


Follow the agreed-upon treatment plan.


Be considerate of other patients, the staff, hospital regulations and hospital property.


Guest House Few situations can strain a family’s emotional, financial and spiritual resources more than traveling a great distance for quality medical care. Offering hospitality and support to caregivers of patients at St. Mary’s Hospital is essential to the Bon Secours mission. The Evelyn D. Reinhart Guest House serves as a home away from home for families during this time of need. The Reinhart House is located on Libbie Avenue, just a short walking distance from St. Mary’s Hospital. Patient families are referred to the Reinhart House by St. Mary’s Hospital medical staff.


To inquire about the Guest House, please speak to your


physician, nurse, care manager or patient advocate. You may also contact the Reinhart House directly at (804) 287-7300. To learn more, visit our website www.reinharthouse.com.


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