RIGHTS & RESPONSIBILITIES You Have the Right to the Best Care


Throughout the Bon Secours Health System, it is our policy to care for patients regardless of race, religion, color, gender, age, marital status, national origin, sexual orientation, gender identity, veteran status, disability or any other characteristic protected by law. We believe in acknowledging each patient’s rights, clarifying patient responsibilities and creating a community of care among our professional healthcare staff. We consider our patients to be partners in their healthcare.


Patients at a Bon Secours Facility Have the Right to:


Receive care in a safe setting that is appropriate to their needs.


Receive care that is both respectful of their personal beliefs and consistent with the mission and values of the Bon Secours Health System.


Have their pain assessed and treated in a manner respectful of their individual needs and wishes.


CONCERNS?


If you have concerns about the care you or your loved one is receiving, please speak with your doctor or nursing supervisor. If you feel that your issue isn’t resolved, contact Patient Advocacy at 804-287-7443.


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Know the identity and professional status of the individuals directly responsible for their care.


Receive clear and easy-to- understand information about diagnoses, treatment plans, prognoses and participation in investigational studies/ clinical trials prior to any procedure or treatment.


Be informed of the medical consequences related to their decisions. This includes the right to refuse or withdraw from life-sustaining treatments.


Involve family in care, treatment and services decisions to the extent permitted by the patient or surrogate decision-maker, in accordance with law and regulation.


Participate in decisions regarding their care, including the right to accept or refuse treatment to the extent permitted by the law and the moral tradition of the Catholic Church.


Be informed (or support person informed) of his or her visitation rights including any clinical restrictions or limitations or such rights.


Enjoy the ability to extend to anyone full and equal visitation privileges consistent with your wishes.


Participate in the resolution of ethical questions that may arise during the course of their care.


Make an advance directive (a living will), designate someone to make choices about their medical care for them, or include/exclude family members who would be able to make medical decisions.


Have a representative of their choice notified of their admission.


Review their medical records with their physician and have the information explained.


Request a second opinion about their diagnosis or treatment plan.


Change physicians during the course of their illness.


Expect that communications and records concerning their care will be treated in a


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